Renewals Manager
vor 7 Stunden
Renewals Manager - Sydney About Us : Location - Sydney, Australia Function - Renewals Department - Customer Working Pattern - Hybrid; Full-time Benefits – Benefits and Rewards Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out. We're looking for a driven and experienced Senior Renewals Manager to lead renewal strategies for key accounts. You’ll play a vital role in boosting customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor to ensure customers get lasting value from our solutions. Responsibilities Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals. Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts. Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services. Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth. Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals. Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process. Effectively navigate and resolve challenging customer situations, including objections and potential churn risks. Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder. Skills and Experience 7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS. Proven track record of exceeding renewal targets and driving revenue growth. Strong commercial acumen with experience in contract negotiations and management. Excellent communication and relationship-building skills, even in challenging conversations. Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We're building a future‑ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. #J-18808-Ljbffr
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Renewals Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Ideagen VollzeitRenewals Manager (Senior) We are seeking a driven and experienced Senior Renewals Manager to lead renewal strategies for key accounts. You will play a vital role in boosting customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor. Responsibilities Develop and execute comprehensive renewal...
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Renewals Manager APJ
vor 2 Wochen
Council of the City of Sydney, Österreich HiBob VollzeitTalent Acquisition | Office & Employee Experience Job Description The RM plays a critical role in driving customer retention by managing the renewal of contracts for our mid-market and enterprise existing customers. This is a customer-facing role that oversees the auto-renewal and auto uplift-process, as well as facilitating all manual renewals for our...
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Senior Renewals Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Ideagen VollzeitAbout Us Location - Sydney, Australia Function - Renewals Department - Customer Working Pattern - Hybrid; Full-time Benefits –Benefits and Rewards Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out We're looking for a driven and experienced Senior Renewals Manager to lead renewal...
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Renewal Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Riskonnect VollzeitOverview The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion...
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Senior Renewal Strategist
vor 6 Stunden
Council of the City of Sydney, Österreich Ideagen VollzeitSenior Renewals Manager A global technology company is seeking a driven Senior Renewals Manager to lead renewal strategies for key accounts in Sydney. You will boost customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor. The ideal candidate will have over 7 years' experience in renewals or...
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Senior Renewal Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Riskonnect VollzeitThe Opportunity The Senior Renewal Specialist is responsible for leading high-complexity and strategic renewals across Riskonnect’s global customer base. This role involves negotiating with procurement teams, structuring multi-year and multi-product renewals, and ensuring predictable retention outcomes. The Senior Renewal Specialist partners closely with...
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Senior Renewal Strategist
Vor 4 Tagen
Council of the City of Sydney, Österreich Ideagen VollzeitA global technology company is seeking a driven Senior Renewals Manager to lead renewal strategies for key accounts in Sydney. You will boost customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor. The ideal candidate will have over 7 years' experience in renewals or account management,...
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Senior Renewals Manager — Drive Retention
vor 7 Stunden
Council of the City of Sydney, Österreich Ideagen VollzeitA global technology firm in Sydney is seeking a Senior Renewals Manager to lead renewal strategies for key accounts. The ideal candidate should have over 7 years of experience in renewals or account management, particularly in SaaS. Responsibilities include developing tailored renewal strategies, negotiating terms, and engaging with clients to ensure they...
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Founding Relationship Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Notion VollzeitA technology company is seeking a Relationship Manager responsible for managing relationships with W2W customers in APAC. This role focuses on retaining existing accounts, achieving renewals, and working closely with cross-functional teams to ensure customer satisfaction. Candidates should have over 4 years of account or renewal management experience and...
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Hybrid Renewals
vor 3 Wochen
Council of the City of Sydney, Österreich Ideagen VollzeitA leading global software company based in Sydney is seeking a detail-driven Renewals Manager to oversee the contract renewal process. Responsibilities include reviewing customer contracts, managing renewal communications, and ensuring compliance. The candidate should have over 3 years of experience in renewals, particularly in SaaS, and possess excellent...
