Customer Relations Consultant
vor 19 Stunden
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Title: Customer Relations Consultant Company: PCA Who we are? Peugeot, the world’s oldest continuous car brand, has been innovating since 1810 and making cars since 1889. Known for stylish design and engineering, it’s been in Australia since the early 1900s. Citroën, founded in 1919, revolutionized the industry in 1934 with the Traction Avant—the first mass-produced front-wheel drive car with a unitary body. About the job: You’ll manage initial customer and dealer enquiries across internet, third-party platforms, SMS Connect via Carsales, and social media. With attention to detail and a commitment to service excellence, you’ll ensure all enquiries are addressed, supporting PCA’s goal of being Australia’s most customer-centric distributor. Key responsibilities: Manage inbound calls from internal and external customers, addressing inquiries and resolving concerns efficiently. Create and manage case tickets, ensuring timely and accurate customer responses. Respond to customer requests and complaints received via website email, conducting thorough investigations. Escalate relevant issues from email correspondence to appropriate stakeholders and follow up promptly. Review and respond to customer correspondence received by post, investigating concerns and providing formal written responses. Perform general administrative duties, including regular updates and maintenance of CRM data in compliance with data handling standards. About you: Demonstrated customer service experience, both face-to-face and over the phone, with previous experience in a similar role and strong conflict resolution skills. Essential qualifications include a high school certificate; desirable qualifications include a full NSW driver’s licence and case management experience, preferably within the automotive industry. Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and internal systems such as Salesforce, SAP, and Purecloud, with excellent telephone and letter-writing skills. Confident conflict handling abilities and the capability to work independently while meeting team and individual objectives. Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave. Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program. If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on . Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. By joining Inchcape you will become part of Inchcape Australasia. To find out more: For any technical support please email to #J-18808-Ljbffr
-
Customer Relations Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich NRMA VollzeitAt SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted...
-
Customer Relations Consultant
Vor 7 Tagen
Council of the City of Sydney, Österreich Inchcape plc VollzeitCustomer Relations Consultant – Location: Greystanes (Hybrid working) Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network. You’ll play a key part in growing a global business that’s transforming our industry, working with the...
-
Customer Relations Consultant | Travel
Vor 7 Tagen
Council of the City of Sydney, Österreich American Express Services Europe Limited VollzeitJob Description Customer Relations Consultant | Travel & Lifestyle Services ) About The Role The Customer Relations reports to the Travel & Lifestyle Services (TLS) Customer Relations Team Leader and is responsible for the handling of sophisticated customer complaints within TLS ANZ, including those received from other business units (BU) and external...
-
Employee Relations Consultant
vor 2 Wochen
Council of the City of Sydney, Österreich Citation Group ?? VollzeitRecruitment Specialist at Citation Group (Formerly FCB) The perks Be part of a company that has been recognised as an Employer of Choice 8 times! Embrace the learning opportunities Genuine recognition for your efforts & achievements Join a high-performing team who are driven, fast-paced and collaborative About Us Citation HR (formerly known as HR Assured) is...
-
Customer Relations Consultant
Vor 7 Tagen
City Of Stirling, Österreich Eagers Automotive VollzeitThe Company Big Rock Toyota in Balcatta is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive. With over 8,000 team members across 250 dealerships in Australia and New Zealand, we represent more than 33 car brands and 11 truck and bus brands. We take pride in delivering a high-quality guest experience and fostering a...
-
Customer Relations Consultant
vor 18 Stunden
City of Melbourne, Österreich Eagers Automotive VollzeitMercedes-Benz Toorak is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. With more than 112 years of history,...
-
Customer Relations Officer
Vor 7 Tagen
Council of the City of Sydney, Österreich Geely Auto Australia VollzeitGeely is a global leader in smart electric vehicles and automotive innovation. Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide. A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer...
-
Customer Relations Consultant
vor 18 Stunden
City of Melbourne, Österreich LSH Auto Australia VollzeitCustomer Relations Consultant - Service - Mercedes-Benz The Company Mercedes-Benz Toorak is part of Australia’s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering...
-
Hybrid Automotive Customer Experience Consultant
Vor 7 Tagen
Council of the City of Sydney, Österreich Inchcape plc VollzeitA leading global automotive company in Australia seeks a Customer Relations Consultant to manage service appointments and ensure excellent customer experiences. The role requires a minimum of 3 years in customer service, preferably in the automotive industry. You will work in a supportive, flexible environment with opportunities for career development and...
-
Workplace Relations Consultant
vor 17 Stunden
City of Melbourne, Österreich Department of Education VollzeitRole The People Strategy and Operations Division is responsible for developing and maintaining the department's human resources policies and guidelines for the department's Victorian Public Service; managing the industrialenvironment; and providing strategic and authoritative advice and consultancy support to internal stakeholders,managers on human resources...
