Customer Relations Consultant
Vor 5 Tagen
The Company Big Rock Toyota in Balcatta is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive. With over 8,000 team members across 250 dealerships in Australia and New Zealand, we represent more than 33 car brands and 11 truck and bus brands. We take pride in delivering a high-quality guest experience and fostering a supportive team culture where people can build strong, long-term careers. About the Role We're looking for an experienced and customer-focused Customer Relations Consultant to join our Service team at Big Rock Toyota. As the first point of contact for our guests, you'll play a key role in shaping their experience and guiding them through their service journey with confidence, clarity and care. This is a front-facing role that suits someone who enjoys helping people, stays calm under pressure and can build strong rapport. It may also suit someone looking for work that aligns with school hours, depending on operational needs. Your ability to influence outcomes and keep customers informed at every step will be central to your success. What You'll Be Doing Communicating with customers across phone, text and email Managing enquiries, resolving issues or escalating when needed Keeping customers updated on their vehicle's progress and parts arrival Managing tow-ins, back-order parts updates and related admin Completing data entry and maintaining accurate customer records Meeting and exceeding Customer Service KPIs Preparing pricing, generating invoices and supporting service workflows Managing complaints with professionalism and timely resolution Updating customer portals and supporting dealership Excellence Champion responsibilities Assisting with OEM Customer Surveys (NPS) and reporting daily feedback Contributing to continuous improvement across the service journey Skills and Experience Experience in a customer-facing automotive role is highly regarded Strong listening skills and the ability to tailor communication to each customer Ability to influence outcomes and guide customers effectively How to Apply If this sounds like the right fit for you, please click apply. Equal Opportunity Employer We are an equal opportunity employer and would love to hear from you if the above details resonate with you. #J-18808-Ljbffr
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Customer Relations Consultant
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