Infrastructure Support Engineer, IREO

vor 2 Wochen


City of Melbourne, Österreich Amazon Web Services (AWS) Vollzeit

Join to apply for the Infrastructure Support Engineer, IREO role at Amazon Web Services (AWS) . Amazon Web Services (AWS) Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We keep the cloud running by supporting servers, storage, networking, power, and cooling equipment, and tackling complex supply chain challenges. Key Responsibilities Provide technical support and troubleshoot software‑based issues for internal teams and partner service teams. Use Linux expertise to resolve technical problems and innovate solutions. Manage ticket queues and meet service level agreements (SLAs). Analyze root causes, trends, and develop metrics, procedures, tools, and documentation to enhance operational efficiency. Work with software development teams to improve systems and services. Collaborate with experienced engineers and share knowledge. Basic Qualifications Knowledge of networking protocols such as HTTP, DNS and TCP/IP. 1+ years of technical support experience. Experience scripting in modern programming languages. 1+ year of Linux/Windows systems administration experience. Preferred Qualifications Experience in technical support. Experience scripting in Bash, Python, Perl, or Ruby. Experience troubleshooting and debugging technical systems. Knowledge of web services, distributed systems, and web application development. Experience maintaining software. Security Clearance Hold or be able to attain an Australian Government Security Vetting Agency clearance. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Company Amazon Corporate Services Pty Ltd. Position Details Seniority level: Associate Employment type: Full‑time Job function: Quality Assurance, Information Technology, and Engineering Industries: IT Services and IT Consulting #J-18808-Ljbffr



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