Infrastructure Support Engineer, IREO

Location: Melbourne, Victoria, Australia. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help support these challenges. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. At Amazon Web Services (AWS), you will get hands‑on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development. Key job responsibilities Experience in technical support, or experience troubleshooting and debugging technical systems. Experience scripting in modern program languages. Hold or be able to attain an Australian Government Security Vetting Agency clearance. Day in the life Dive deep to pinpoint the underlying causes of software‑based issues, providing valuable assistance in escalations when necessary. Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues. Efficiently manage ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met. Lead the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation. Engage with internal service teams to contribute to company‑wide initiatives, including tasks such as patching, operating system migrations, and code releases. Work with various internal software development teams to actively enhance systems and services within the team’s scope. Collaborate closely with experienced engineers and actively engage in knowledge‑sharing sessions with the team. Basic Qualifications Knowledge of networking protocols such as HTTP, DNS and TCP/IP. 1+ years of technical support experience. Experience scripting in modern programming languages. 1+ year Linux/Windows systems administration experience. Preferred Qualifications Experience in technical support. Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby). Experience troubleshooting and debugging technical systems. Knowledge of web services, distributed systems, and web application development. Experience troubleshooting & maintaining software. Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr