Infrastructure Support Engineering Manager, IREO

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We keep the cloud running, supporting all AWS data centres and the critical infrastructure that ensures our customers have continual access to the innovation they rely on. Ideal Candidate Strong technical leadership experience in infrastructure or software engineering Excellent people management skills with proven ability to build and lead high‑performing distributed teams Outstanding communication skills and ability to build trust across organizational boundaries Track record of driving operational excellence and process improvement Flexibility to work across different time zones to collaborate with global teams Experience in fostering an inclusive culture that welcomes diverse perspectives and bold ideas Strong decision‑making capabilities and ability to influence without direct authority Key Responsibilities Lead and mentor a distributed team of engineers, promoting career development and technical growth while ensuring operational excellence. Build trust and maintain strong relationships across multiple sites, creating an inclusive environment that encourages collaboration and knowledge sharing. Drive an ownership culture and empower team members to take initiative and responsibility for their projects. Manage team workload and priorities across different time zones, ensuring effective communication and collaboration with global stakeholders. Oversee the delivery of critical infrastructure support services, ensuring high standards of quality and meeting service level agreements. Partner with peer managers and leadership teams globally to align on strategic initiatives and drive continuous improvement. Develop and implement processes that enhance team efficiency and effectiveness. Champion and drive technical excellence while maintaining a strong focus on customer satisfaction. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see About The Team At AWS Infrastructure Reliability Engineering Organization (IREO), we’re the team behind the scenes keeping AWS’s vast infrastructure running smoothly. Think of us as the guardians of the cloud’s foundation – we ensure that when millions of customers hit ‘deploy’ or ‘launch,’ everything just works. Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We innovate, automate, and continuously push the boundaries of what’s possible in infrastructure reliability. Basic Qualifications 5+ years of technical experience in software development, systems engineering, or related field. 2+ years of people management experience leading technical teams. Experience working with distributed teams across multiple locations. Preferred Qualifications Experience managing teams in cloud infrastructure, data centre operations, or large‑scale distributed systems. Track record of building and developing high‑performing engineering teams across multiple locations. Experience working in global organisations with stakeholders across different time zones. Understanding of infrastructure automation and Linux/Unix systems. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. Company Amazon Corporate Services Pty Ltd Seniority level Mid‑Senior level Employment type Full‑time Job function Quality Assurance, Information Technology, and Engineering Industries IT Services and IT Consulting #J-18808-Ljbffr