Infrastructure Support Engineer, IREO

Infrastructure Support Engineer, IREO Join to apply for the Infrastructure Support Engineer, IREO role at Amazon Web Services (AWS). AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help support these challenges. Key Job Responsibilities Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern programming languages Hold or be able to attain an Australian Government Security Vetting Agency clearance A Day in the Life Dive deep to pinpoint the underlying causes of software‑based issues, providing valuable assistance in escalations when necessary. Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues. Efficiently manage ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met. Lead the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation. Engage with internal service teams to contribute to company‑wide initiatives, including tasks such as patching, operating system migrations, and code releases. Work with various internal software development teams to actively enhance systems and services within the team’s scope. Collaborate closely with experienced engineers and actively engage in knowledge‑sharing sessions with the team. About the Team At AWS Infrastructure Reliability Engineering Organization (IREO), we're the team behind the scenes keeping AWS's vast infrastructure running smoothly. Think of us as the guardians of the cloud's foundation – we ensure that when millions of customers hit 'deploy' or 'launch,' everything just works. Our team is a unique blend of problem solvers, systems thinkers, and infrastructure enthusiasts. We don't just maintain systems; we innovate, automate, and continuously push the boundaries of what's possible in infrastructure reliability. Basic Qualifications Knowledge of networking protocols such as HTTP, DNS and TCP/IP 1+ years of technical support experience Experience scripting in modern programming languages 1+ year Linux/Windows systems administration experience. Preferred Qualifications Experience in technical support Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby) Experience troubleshooting and debugging technical systems Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining software. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Company Amazon Corporate Services Pty Ltd Job ID A Seniority level Associate Employment type Full-time Job function Quality Assurance, Information Technology, and Engineering Industries IT Services and IT Consulting Location & Salary Melbourne, Victoria, Australia | A$90,000.00 – A$110,000.00 #J-18808-Ljbffr