Customer Service Manager
Vor 2 Tagen
About Fluidra Fluidra Group Australia is a global leader in the pool and wellness industry, delivering innovative products and outstanding customer experiences. With a strong portfolio of trusted brands, we pride ourselves on our commitment to excellence, teamwork, and continuous improvement. About the Role Reporting to the National Customer Experience Manager, you’ll lead a team of Consumer Support Associates, ensuring exceptional service delivery across all consumer interactions. You’ll manage daily operations, monitor team performance, and provide hands‑on leadership to maintain high standards of professionalism, accuracy, and customer satisfaction. This role is key to driving service quality, efficiency, and continuous improvement within the Consumer Support function. Key Responsibilities Lead, coach and develop a team of Consumer Support Associates to achieve KPIs and service standards Manage staffing, rostering, and daily operations to meet service level expectations Oversee consumer enquiries, claims, and escalations via Salesforce and our cloud‑based phone system Maintain professionalism when dealing with escalations and external bodies (e.g., Fair Trading, ACCC, NCAT) Empower the team to resolve customer issues effectively while providing support and guidance Liaise with supply chain, manufacturing and sales teams to ensure accurate product and stock information Track team performance and provide feedback, training, and development opportunities Monitor service metrics and implement improvements to enhance customer experience About You You’re a confident, hands‑on leader with a passion for delivering excellent customer experiences. You inspire your team to perform at their best and take pride in creating a supportive, high‑performing environment. What You’ll Bring Minimum 2 years’ experience in customer service leadership Proven ability to lead, coach and develop high‑performing teams Excellent communication, conflict resolution and problem‑solving skills Strong attention to detail and ability to manage multiple priorities under pressure Proficiency in Salesforce, Excel and other CRM systems is highly desired Experience in consumer products, manufacturing or distribution (advantageous) What’s in it for You? Ongoing training and opportunities for career development Paid parental leave and a day off for your birthday Access to wellness programs, flu shots and employee assistance services Staff discounts on Fluidra products Be part of a supportive, people‑focused team in a global company that values excellence and innovation Ready to take the next step in your customer experience career? Apply now #J-18808-Ljbffr
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Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Customer Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Network Services
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Sydney NSW Grade: 7/8Salary range: $113,574- $125,720 + superDuration: 12 monthsLocation: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements An exciting ongoing opportunity has arisen for a NetworkServices and Operations Officer to join...
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Customer Service Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Splend VollzeitAbout Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading...
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Customer Service Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Quality Centre Foods Services VollzeitQuality Centre Foods Services – Auburn NSW Quality Centre Food Services is located in Auburn NSW and has been importing premium Italian food and products to the Australian market since 1994. Over the past 30 years, we have built a reputation as Sydney's Premier Food Distributor, offering the best quality products supported by exceptional service. As our...
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Customer Service Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Cabra Bowls VollzeitJoin one of Western Sydney’s most dynamic clubs! Cabra Bowls, located in the heart of Cabramatta, is part of the growing Cabra Bowls Group (including Bundeena Community & Services Club and Club Malua). With 15,000+ members. We’re proud to deliver exceptional service and a true community experience. We’re on the lookout for an experienced, hands‑on...
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Customer Service Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich HMPS VollzeitWe're searching for a dedicated Customer Service Manager to join our team located in Heidelberg West and deliver outstanding service in every customer interaction. Are you passionate about delivering exceptional customer service and leading a high‑performing team? HMPS is seeking an experienced Customer Service Team Manager to oversee our national customer...
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Principal Tech Services Officer
vor 1 Woche
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Portfolio Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service provided pay range Base pay range A$149,739.00/yr - A$173,174.00/yr Portfolio Manager Employment Type: OngoingLocation: Sydney with flexible/hybrid working arrangements available across NSW, with travel to Sydney metro locations required from time to timeGrade: Clerk Grade 11/12Salary Range: $149,739 to $173,174 base salary...
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Principal Manager Payroll
Vor 6 Tagen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitPrincipal Manager Payroll Join to apply for the Principal Manager Payroll role at NSW Department of Customer Service. Salary Range Base pay range: A$149,000 - A$173,000 per year. Clerk Grade: Salary Range: $149,739 - $173,174 plus superannuation and leave loading. Employment Type Full-Time, Ongoing Location Sydney – Hybrid opportunity. In‑office...
