WFH Customer Support

vor 3 Wochen


Gold Coast City, Österreich Direct Pool Supplies Vollzeit

Friday: 2pm–7pm Saturday: 11am–5pm Sunday: 10am–3pm We're looking for a Customer Support & Pool Helpdesk Specialist to join our team across Friday, Saturday, and Sunday. This role is ideal for someone confident on the phone, customer-focused, and with genuine pool knowledge to support our customers with accurate advice. What You'll Be Doing Answering inbound customer calls in a friendly, professional manner Allocating and managing service tickets through Gorgias (training provided) Assisting with enquiries, including service bookings, product questions, and pool care advice Taking accurate messages and ensuring follow-ups are actioned Supporting the wider team with customer queries and admin tasks Providing accurate and practical advice on pool products and pool care (essential ) About You Pool knowledge is a must , applicants without this cannot be considered You must have basic maintenance pool knowledge to provide accurate customer support Confident phone manner with clear and professional communication Strong customer service focus with a solutions-first approach Comfortable with technology and happy to learn new systems (Gorgias, Shopify, etc.) Organised, reliable, and detail-oriented Previous experience in customer service, retail, or office support is highly regarded Australian work rights are required for this position Why Join Us? Award wages, paid under the relevant retail award Casual role with consistent weekend hours Supportive, friendly team environment Work-from-home flexibility after training Be valued for your pool knowledge—your experience genuinely matters here Inclusivity Statement Direct Pool Supplies values diversity, different perspectives, and life experiences. Our team includes people who have: Returned to the workforce after a break Balanced family and career life Transitioned from other industries Led or supported teams in previous roles We believe the best outcomes come from a team that reflects the diversity of the communities we support. If you bring the skills and the right attitude, we would love to hear from you. #J-18808-Ljbffr



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