Account Manager

Sourci is a fast-growing & industry disruptive scale-up that helps Australian businesses save time & money We do this by helping companies in every industry Source, manufacture, and import from vendors all over the world. We are growing fast – tripling our headcount in the last 12 months and opening 3 new offices globally. We’ve been able to help hundreds of Australian, New Zealand, and USA based clients source and manufacture a wide variety of products worldwide. Our team currently consists of over 60 incredible humans working across hubs in Melbourne & China. We’re working hard to help thousands of companies take control of their supply-chain. With your help, we’re hoping to continue on our rapid growth path and expand our offices globally and become a leader in sourcing & procurement. The role we are recruiting for Reporting to the Head of Account Manager, the Account Manager will support and assist the internal and external partners in the management of projects, product development, manufacturing and delivery of finished goods in line with critical path timelines. This is a customer-facing role reporting to our customers on all deliverables, problem solving challenges within each project as well as managing expectations on product limitations. You will have support from your category-specific production manager and research partners to work alongside you in achieving your project goals. A candidate with strong account and project management experience is critical, and background in Accessories and/or Apparel will be well suited. Your duties will include Build and maintain strong client relationships through understanding their business needs and goals. Manage projects from launch to delivery, ensuring timelines, budgets, and quality standards are met, and communicating progress in a timely manner to our customers. Identify and promote new sourcing opportunities and category growth based on market trends and client needs. Align sourcing and manufacturing capabilities with client expectations, ensuring clarity on limitations and opportunities. Ensure all production, manufacturing and delivery timelines are maintained. Key negotiation and problem solving to achieve budgets and KPIs. Proactively handle and resolve quality issues. Ensure clear communication on project briefs and individual product requirements to all key internal and external stakeholders. Manage order amendments and communicate all changes to relevant internal and external stakeholders. Proficiency in Microsoft Office (Word, Excel, Outlook & Powerpoint) is a must. Who you are You’re a confident and highly motivated account manager with outstanding customer relationship skills. A customer-centric individual who excels in project management with a high level of communication across all platforms. A self-starter who thrives on problem-solving and has a demonstrated ability to execute your role with autonomy, as well as collaborate within a close team environment. With exceptional interpersonal skills, you will have the ability to alter your communication both verbal and written to ensure external stakeholders and internal supports have a clear understanding of exactly what is required of them to deliver products in an efficient timely manner. The ideal candidate will have Extensive experience (4+ years) in Account Management Prior knowledge of project management and/or supply chain is highly desirable. A ‘Can Do’ attitude with a positively curious outlook. Superb organisation and attention to detail. Ability to create and maintain relationships with external stakeholders with a proactive and energetic nature. Previous experience in a the accessories or apparel industry. Strong verbal and written communication skills. Ability to multi-task and self-manage time effectively. An effective problem solver and negotiator. The Support You Will Receive Attractive Salary with an uncapped commission structure. Guidance & mentorship to continue to develop your skills. Great Working Conditions – Supportive, motivated and energetic team with a fantastic company culture & environment. Career Progression with a company that promotes from within and values & nurtures its people. Office in Richmond easily accessible to public transport and great entertaining precinct. Work across the full lifecycle of products across a vast array of product types. #J-18808-Ljbffr