People Performance Manager

People Performance Manager - Asset Management Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we're committed to empowering our customers to get into their new car and onto the road. We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA. Join us and help drive the future. What you'll contribute to As a People Performance Manager within the Asset Management team, you will manage the workflow and resources to drive productivity and results within a dynamic and high output Collections centre. Ideally, you will work towards developing an employee orientated team culture to emphasise high performance, quality, continuous improvement, employee retention and employee development. How you'll make an impact People and Performance Provide oversight and direction to employees in the team in accordance with the TFA policies and procedures Create meaningful engagement with senior Operations leadership to create a change culture. Promote change management initiatives and become a change advocate across the Operations Centre Coach, mentor, motivate and develop staff, including overseeing new employee on‑boarding and providing career development, planning and opportunities Operational Accountable for managing the performance levels of a designated collections team including the operations roles managing issue to agent, repossessions and insurance functions Management reporting completed as required and business plan for Collections teams developed and communicated to Collections Leadership team consistently Compliance audits are completed annually on Mercantile Agent Panel and controls are reviewed in line with legislative requirements Policy, Procedure and Process Stakeholder Relationships Relationship and cost management of Mercantile agent panel including effective performance management and reporting Maintain effective relationships with internal parties that interact with the Collections Centre Your attributes - If you've got one or more, we'd love to hear from you Demonstrated experience in leading and developing a team Experience and exposure within a Collections environment Knowledge of basic economics, budgeting and accounting principles and practices General knowledge of various employment laws and practices and employee relations Evidence of the ability to practise a high level of confidentiality Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well‑recognised for offering: Flexible hours and workspaces 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers Wellness facilities & Employee Assistance Program (private coaching available to you and your family) Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work You're welcome to find out more by visiting our careers page: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr