Business Support Advisor

Join to apply for the Business Support Advisor role at HammondCare . Posted 5 days ago – be among the first 25 applicants. Known within HammondCare as a Business Support Advisor, the company is actively seeking experienced Strategy & Innovation Projects Coordinators to support Residential Aged Care across various sites on a full‑time basis. This position offers flexible work‑from‑home and on‑site options. About The Role The role supports HammondCare’s mission by delivering strategic research, policy analysis, and data‑driven insights to guide Residential Care. It leads innovation projects, provides evidence‑based advice, and facilitates collaborative workshops to shape future strategies. The role champions change leadership and continuous improvement while driving external engagement to enhance HammondCare’s influence and reputation. Responsibilities Project Management & Delivery – coordinates and supports the planning, execution, and tracking of strategic projects, ensuring timelines, stakeholder engagement, and project outcomes are achieved. Strategic Research & Insight – identifies emerging trends and risks through horizon scanning and benchmarking, translating insights into actionable recommendations. Policy & Reform Advisory – analyzes government reforms and policy changes to provide clear strategic advice to senior leaders, including briefing paper preparation. Innovation & Improvement Design – designs and pilots new service models and technologies, collaborating with external partners to test and refine solutions before implementation. Advisory & Influence – provides evidence‑based advice to managers on strategic opportunities and risks, facilitating workshops to co‑design future organisational directions. Change Leadership & Culture Shaping – champions a culture of continuous improvement and innovation, guiding how change initiatives are understood and adopted across the organisation. Data‑Driven Strategy Development – uses demographic, market, and financial data to inform planning, create business cases, and evaluate major transformation efforts. External Engagement & Advocacy – represents HammondCare in sector forums, building relationships with government and industry to strengthen the organisation’s influence and reputation. About You Commitment to engage and align with HammondCare’s Christian Mission and values. Experience coordinating or supporting projects in health, aged care, hospitality, or service environments. Proven experience in an administrative, customer‑service, or compliance role, preferably within health or community services. Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders. High attention to detail and accuracy in data entry, record‑keeping, and document management. Strong organisational and time‑management skills, with the ability to manage competing priorities and meet deadlines. Familiarity with aged care compliance requirements, including privacy, documentation, and regulatory standards. Demonstrated initiative, problem‑solving, and analytical thinking in a fast‑paced environment. Ability to work independently and collaboratively as part of a team, fostering a positive work environment. Empathy, patience, and a service‑focused mindset, committed to delivering exceptional customer service. Benefits Market‑leading remuneration. Salary packaging; $15,900 annually for living expenses, up to $2,650 each year for entertainment benefits. Additional training and career development opportunities. Purchased annual leave benefits. Reward and recognition program. Fitness Passport – full facility access (gyms, group classes, pools) for you and your family. Free confidential counselling services and wellbeing resources via an Employee Assistance Program (EAP). Exclusive discounts at MyCar, JB Hi‑Fi, The Good Guys, Optus, Dell, Samsung, and other partners. Application Requirements All short‑listed applicants for these positions will be asked to consent to a criminal record check, reference checks, and, if necessary, an NDIS Workers Clearance check. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion; we strive to provide an equal employment environment where everyone can be themselves. Our Talent Acquisition Team kindly request no unsolicited resumes or approaches from recruitment agencies. HammondCare is not responsible for any fees associated with unsolicited resumes. Ready to make a change? Apply now #J-18808-Ljbffr