Financial Hardship Navigator — Empathetic

A leading mutual bank is seeking a Customer Assist Officer in Melbourne to support customers experiencing financial hardship. This full-time role emphasizes empathetic communication and effective negotiation skills. Candidates should have experience in collections or hardship, with strong communication ability and proficiency in multiple technologies. The...

Rapid Loans is a trusted provider of fast, flexible, and responsible auto and personal loan solutions across Australia. We’re committed to supporting our customers, especially during challenging financial periods, by offering understanding, respect, and practical help. We are seeking a dedicated Financial Hardship Officer to join our team. In this role,...

A leading financial services provider in Melbourne is offering an exciting Finance Graduate Role as a Financial Support Specialist. This role focuses on assisting clients facing financial hardship by providing tailored solutions and exceptional service. Candidates should possess strong communication skills and be empathetic. The company promotes a diverse...

A financial institution is looking for a Customer Assist Officer to provide support to clients facing financial hardships in Queensland. The role demands excellent negotiation skills and the ability to communicate effectively under pressure. Ideal candidates will have previous experience in collections or hardship, alongside a member-centric focus. This...

Build deep expertise in hardship, resilience and complex portfolio management Make a real impact helping customers in hardship About Our Client This role is with a large organisation within the financial services sector, known for its comprehensive banking and financial services offerings. The company is committed to delivering exceptional service and...

A leading financial service provider in Victoria is seeking a Financial Support Specialist to assist clients facing financial hardship. The role requires managing client portfolios, creating tailored solutions, and providing exceptional customer service. Ideal candidates will have a background in business, banking, or finance and possess strong communication...

Senior Financial Hardship & Collections Specialist A role with a large organization within the financial services sector, known for its comprehensive banking and financial services offerings. The company is committed to delivering exceptional service and tailored financial solutions to its clients. Job Description Manage financial hardship cases with a...

A financial services organization based in Parramatta is seeking a Senior Financial Hardship & Collections Specialist. In this permanent full-time position, you will manage financial hardship cases, implement compliance strategies, and mentor junior team members. The ideal candidate has strong knowledge of banking regulations and experience in collections....

A leading mutual bank in Australia is seeking a Customer Assist Officer on a full-time fixed term basis until September . The role focuses on supporting customers in financial hardship through empathetic communication and effective negotiation. Candidates should have experience in collections or hardship, strong communication skills, and an ability to manage...

A large organisation in the financial services sector is seeking a Senior Financial Hardship & Collections Specialist. This role involves managing financial hardship cases, providing tailored financial solutions, and implementing collections strategies while ensuring compliance with industry regulations. The ideal candidate will possess strong negotiation...