Training & Capability Manager

Job Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state‑of‑the‑art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787‑8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What’s even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars Shape the future of inflight excellence Drive operational improvement across the cabin crew workforce Permanent full‑time opportunity based in Melbourne The Training and Capability Manager is responsible for designing and delivering training programmes that enhance inflight service excellence and operational capability across the cabin crew workforce. This role ensures training is crew‑centric, practical, and grounded in real‑world inflight scenarios, while contributing to strategic initiatives that uplift crew capability and support the airline’s broader service goals. As a subject matter expert, you will provide guidance to internal and external stakeholders and manage the Inflight Experience Facilitator crew cohort to ensure alignment with service culture, training delivery, and crew engagement strategies. You will also partner with Organisational Development to deliver leadership programmes that enable and develop base leadership teams. Key Responsibilities Conduct training needs analyses and develop strategic training roadmaps aligned with brand standards. Design and deliver fit‑for‑purpose training programmes for cabin crew and leadership teams. Monitor training effectiveness using performance metrics, feedback, and audit outcomes. Manage inflight trainer engagement and ensure cost‑effective programme delivery. Oversee training budgets, schedules, and compliance with regulatory requirements. Drive continuous improvement and capability uplift initiatives in response to operational changes. What You’ll Bring Proven experience in training design and delivery within aviation or similar operational environments. Experience with Workday Learning is preferred Experience in training management, developing training matrix and governance, and courseware creation Ability to analyse performance data and translate insights into actionable training solutions. Excellent stakeholder management and communication skills. Ability to manage operational complexity and drive continuous improvement. Strong consultation skills and ability to interact with all levels of an organisation Demonstrated commercial acumen and strategic focus Exceptional influencing, negotiation and relationship management skills Experience in managing complex and tightly time‑framed projects with limited resources Willingness to travel as required Your Life At Jetstar Is Unlike Any Other Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career. Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need. We can’t wait to hear from you. Apply by Sunday 30 November 2025. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industry Airlines and Aviation Location Melbourne, Victoria, Australia #J-18808-Ljbffr