Application Support Engineer
vor 1 Tag
12 months contract opportunity- with a high potential to go perm Location: Sydney CBD Hybrid work arrangements - 2 days from office and 3 days WFH Offering $470/day including super As an Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform. Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Providing input across business units regarding process and product improvements when working on technical issues for customers. Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Using AI-powered tools, automating workflows, analyzing AI-driven insights. Skills required: Min 4+ years of related experience within either application technical support or software development environment. Demonstrated creative problem-solving approach and strong analytical skills Ability to troubleshoot difficult technical issues with ease and complexity. Proficient in analyzing log files and standard debugging concepts. Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional). Prior experience leveraging AI in an application support or software development role Some understanding of remote administration via PowerShell or any other. Excellent communication skills both written and verbal. Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to *******@welovesalt.com for a confidential discussion. Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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vor 2 Wochen
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Application Support Engineer
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vor 2 Wochen
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Application Support Engineer
Vor 3 Tagen
Council of the City of Sydney, Österreich Salt VollzeitSenior Consultant - Talent Acquisition - Technology at Salt 12 months contract opportunity – with a high potential to go permanent Offering: $470/day including super About the role: The Application Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing...
