Implementation Consultant

About Us Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it Global Payments handles more than 73b transactions every year, with 5m+ customers and 7k+ software partners worldwide. We deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman — anchored by Global Payments, a Fortune 500 brand powering millions of companies around the world. We value Passion, Care, Accountability, Excellence and Ingenuity, and are committed to Diversity, Equity and Inclusion through a multi-year Oceania program focused on Reconciliation and Gender Equity. About The Role As an Implementation Consultant , you’ll work closely with schools to guide them through the full journey of adopting our platform — from understanding their needs to configuring the system, training staff, and supporting go-live. You’ll be a trusted partner to each school, ensuring they feel confident and supported every step of the way. This role combines problem-solving, people skills and technology to make a meaningful difference in education. Key Responsibilities Lead discovery sessions with clients to understand requirements and design tailored software solutions Plan and manage implementation projects, coordinating timelines and deliverables Configure systems and workflows to suit each school’s environment and use case Coordinate and support user acceptance testing (UAT) to ensure successful go-lives Deliver engaging training sessions and provide comprehensive user support Develop clear and practical documentation, including training guides and reference materials Troubleshoot implementation issues and resolve client concerns promptly Collaborate with cross-functional teams to ensure technical and functional requirements are met Provide feedback and insights to the Implementation Manager to support ongoing product and process improvement Salary The salary range for this role is $115,000 – $125,000 base + superannuation About You We’re looking for a teammate who will stand by our values and bring them to life. You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they escalate, and ensure every project stays on track. What You Will Bring Minimum 3 years' experience in a software implementation or consultancy role Experience working in a client/vendor-facing environment Strong project coordination, organisational, and time management skills Excellent problem-solving and troubleshooting abilities Ability to manage multiple projects simultaneously with attention to detail Strong written and verbal communication and stakeholder engagement skills A collaborative, team-first mindset with a proactive and solutions-focused approach Experience in education or EdTech is highly desirable Familiarity with project delivery methodologies (e.g., Agile, Waterfall) is a plus What Sets You Apart A professional, client-centric approach to every interaction Ability to quickly build trust and positive working relationships A passion for education and technology Curiosity, initiative, and a continuous improvement mindset Requirements Full work rights in Australia Ability to obtain a Working with Children Check Ability to obtain an Australian Federal Police Check Our Benefits Join a leading global technology brand that offers benefits you’ll actually value, including: Flexible work arrangements that support your unique needs 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave Women in Digital membership, granting access to industry events and resources Additional birthday, community giving, wellness and study leave Free and confidential Employee Assistance Program counselling and wellbeing resources A calendar of cultural celebrations and social activities Global career and professional development opportunities Salary sacrifice and an Employee Stock Purchase Plan Ready to Apply APPLY NOW by submitting your CV. For inquiries, contact Kristy Ward at Please note you will be redirected to a Global Payments careers page to submit your application. We respectfully ask that no recruitment agencies contact us regarding this position. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Financial Services and IT Services and IT Consulting #J-18808-Ljbffr