Administration Officer

vor 4 Stunden


City of Brisbane, Österreich Xprt Dev Vollzeit

Annual salary: A$68,000-75,000 per hour + approximate salary package. Full-time role, on-site, located in Brisbane’s North. Parking available. About the Role You’ll be part of a contact centre team supporting childcare software users and administration service customers. The role combines inbound and outbound customer contact, software troubleshooting, payment gateway support and general administration. Full training is provided. Key Responsibilities Administration & Processing Data entry, updating records and actioning tickets Generating reports and conducting internal quality checks Managing inboxes and day-to-day customer administration Logging activity in the task management system Following up customers for information or decisions Calling software users with resolutions Contacting customers for payments or updated details Payment Gateway Support Assisting new users through the onboarding process Responding to transaction and payment queries Actioning declined payments in line with procedures Providing first-level childcare software helpdesk assistance Sharing product knowledge and troubleshooting Logging all calls and emails accurately Office Support Coordinating stationery and office supplies General office and facilities assistance Occasional invoicing and receipting tasks What You’ll Bring High attention to detail and accuracy Strong problem-solving and analytical thinking Clear, professional communication skills Ability to learn systems quickly Customer-focused with a team mindset Confident computer and data entry capability Important Information A national police check and valid Blue Card are required due to the sensitive nature of the data handled. How to Apply Click apply and attach your current resume. Unrestricted Australian working rights are required. #J-18808-Ljbffr



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