Customer Service Manager
vor 1 Woche
Join to apply for the Customer Service Manager (Retail) - GPC - Rowville role at GPC Asia Pacific 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As Customer Experience Manager, you play a vital role leading our customer service team trans-Tasman with a focus on our Network and Retail channel. You have strong internal cross-functional relationships both at a support office level as well as in the network. Leading a highly energetic team, you provide leadership, coaching, and accountability for all direct reports, ensuring we are optimizing productivity and delivering first-class customer service. Leveraging technology, you will lead and drive accountability of the team through KPI and performance-based metrics, ensuring compliance with SLA business commitments. Critical to success in this role is a high-performing team that, through lived experiences, can offer solutions that drive improved customer experiences. What will you do: Ensure we meet or exceed the agreed Service Level Agreements of the business. Develop customer service KPIs using technology to ensure all team members optimize their productivity and deliver best-in-class customer service. Drive our internal REACH and Service Awards program, ensuring all awards and certificates are distributed on time each month, quarter, and year. Use technology, such as Zendesk, to drive accountability of internal stakeholder teams to deliver exceptional customer experiences. Manage store and non-store stocktakes, ensuring all internal and external requirements are met. Work closely with the Customer Service Manager - Trade to ensure the entire customer service team delivers a first-class experience for our Network, Trade, and Retail customer groups. About you: Previous experience managing within a call centre environment. Experience leading a high-energy team of 10-20 members. Problem solver with the ability to think on your feet. Looking after you: We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide: Staff discounts across the GPC Asia Pacific group of Companies. Employee assistance program. A highly safety-conscious work environment. Support for working parents, including parental leave top-up allowances. Paid volunteer leave to give back to your community. About GPC Asia Pacific: Movement is in our DNA. We are GPC Asia Pacific, one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our brands include Repco, NAPA, McLeod Accessories, and Motion Industries. We propel people forward. With over 8,000 team members in Asia Pacific and 60,000+ globally, being part of Genuine Parts Company means growth and opportunity. Learn more at Send your CV to our Careers Team by clicking APPLY #J-18808-Ljbffr
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Group Product Manager
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Assistant Director Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Principal Tech Services Officer
Vor 6 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Assistant Director: Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Customer Service Manager
vor 1 Woche
City of Brisbane, Österreich Ritchie Bros. VollzeitThe primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during, and after sale days. The Customer Service Manager is a...
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Customer Service Manager
vor 3 Wochen
City of Brisbane, Österreich MYER VollzeitMYER Chermside West, Queensland, Australia 8 month limited tenure - As a Customer Service Manager at Myer Chermside you’ll be the driving force behind our customer service excellence ‑ leading teams across multiple departments to deliver outstanding service and achieve strong results. You’ll champion the Myer strategy, manage daily operations, and...
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Senior Service Officer Payroll
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service 1 day ago Be among the first 25 applicants Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your...
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Customer Service Manager
Vor 4 Tagen
City of Melbourne, Österreich MYER VollzeitJoin to apply for the Customer Service Manager role at MYER Be part of a dynamic environment at Myer Chadstone . Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable...
