Senior Account Manager

Senior Account Manager - Insurance Liability Join DWF as a Senior Account Manager - Insurance Liability. Location and Employment Melbourne, Victoria, Australia. Full-time, Mid-Senior level. Employment type: Full-time. Job function: Sales and Business Development. Industries: Law Practice. Why Join Us? Proclaim is seeking a dedicated Senior Claims Account Manager for the Insurance Liability department. This role is based in Melbourne CBD on a full‑time basis. Applicants must be legally qualified (hold a Bachelor of Law). The role involves managing insurer clients and working on public liability incidents and claims. Responsibilities Ownership and maintenance of a portfolio of files. Early and effective liability assessment. Assessment and justification of reserves in line with authority levels. Employ proactive early intervention strategies to reduce claims cost. Develop a strategy for claim resolution. Prioritise tasks to oversee up to claim files. Assessment of recovery prospects. Ownership and maintenance of Trust Accounts where appropriate. Manage client's trust account, including payment of legal invoices and settlements. Reconciliation of Trust Accounts. Keep Trust Accounts in the black. Maintain the client relationship to achieve superior results. Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means. Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers. Provide training, as required, to the insured to facilitate improved risk management. Report to and update relevant stakeholders regarding claims as required. Facilitate regular and structured contact with clients. Competent use of systems and processes in claim management. Effective use of Figtree, Organise It, and Outlook. Understand and adhere to Proclaim processes and procedures. Understand insurance policy review, application and policy coverage. Support the achievement of company goals and vision. Effective file and claim management to meet objectives and targets (budget, new business and existing business). Account retention and development of new business. Utilise marketing and networking opportunities. Support other team members as required. Desired Skills and Experience Bachelor's Degree in Law. Accuracy, attention to detail and quality. Time management and ability to prioritise and multi‑task. Effective negotiation and advocacy ability. Strong verbal and written communication, including sound telephone manner. Computer skills – usage of internal systems. Drafting documents, letter writing and typing ability. Ability to run and interpret reports. Solid analytical and dispute resolution ability.Relationship building. Presentation skills. Technical Skills Broad understanding of the Insurance industry. Understanding of the Insurance Contracts Act. Understanding of the Insurance Code of Practice and Privacy Code. Understanding of the role of brokers and industry stakeholders. Understanding of Law / Tort / Contracts and State Jurisdictions. Interpretation of policy / clauses / exclusions. Solid understanding of the client structure, fee structure and invoice process. Ability to assess quantum and reserve effectively. Ability to identify conflicts of interest. Understanding of Lloyds of London key processes. What We Offer At DWF, we provide a comprehensive rewards package beyond basic salary, with a variety of benefits, including flexible benefits and robust well‑being programs. About DWF DWF is a global legal business providing complex, managed and connected services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential. #J-18808-Ljbffr