Receptionist & Customer Service Officer
vor 3 Wochen
Since 2012, Machter Autoparts has built a strong reputation as a trusted importer and wholesaler of aftermarket automotive parts. We supply a wide range of components for 4WDs, Utes, SUVs, and sedans, covering popular makes such as Holden, Ford, Toyota, Nissan, Mitsubishi, and many more. With continued growth and a new facility in Auburn, we’re seeking a reliable and motivated Receptionist & Customer Service Officer to be the first point of contact for our customers and play a key role in supporting daily operations. About the Role Every day will be different, you’ll help customers, support your teammates, and keep our busy office running smoothly. This position suits someone who enjoys working in a fast‑paced environment, interacting with customers, and ensuring everything runs smoothly from the front desk to the back office. Responsibilities include: Greeting and assisting walk‑in customers, managing all front desk enquiries. Processing orders, forms, applications, and customer requests accurately and efficiently. Managing and retaining relationships with existing clients by providing excellent support and timely assistance. Identifying and addressing customer needs to enhance satisfaction and loyalty. Maintaining up‑to‑date knowledge of company products and services to assist customers effectively. Coordinating with sales, warehouse, and operations teams to streamline order flow and improve efficiency. Staying informed about industry trends and competitor offerings to provide relevant support. Collecting and reporting customer feedback and service issues to relevant departments. Ensuring compliance with company policies, procedures, and quality standards. Supporting continuous improvement of customer service processes and contributing to a positive workplace culture. What We’re Looking For You’ll thrive in this role if you are: Well‑spoken, friendly, and confident in both in‑person and phone communication. Highly organised with excellent attention to detail. A proactive team player with a positive “can‑do” attitude. Tech‑savvy with working knowledge of Microsoft Office. Able to multitask and remain calm under pressure. Holder of a current NSW driver’s licence. Experience in customer service, office administration, or the automotive industry is preferred but not essential. At Machter, we believe great service starts with a happy team. You’ll enjoy a friendly work environment, fresh coffee every morning, and plenty of support to grow your skills. Here’s what you can expect: Performance incentives and company benefits Staff discounts on parts and accessories Onsite parking at our Auburn facility A comfortable office environment equipped with a coffee machine, snacks, and refreshments to keep you energised throughout the day A supportive team culture where your contribution is recognised and appreciated Opportunities for career growth and stability within a company that continues to expand globally. How to Apply You don’t need to be a car expert to join us, we welcome applicants from all backgrounds. If you have strong customer service skills, enjoy helping clients, and want to build a rewarding career in a supportive and growing company, we’d love to hear from you. ClickApply Nowand become part of the Machter team today Seniority level Entry level Employment type Full‑time Job function Administrative Industries Wholesale Motor Vehicles and Parts #J-18808-Ljbffr
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