National Operations Manager
vor 3 Wochen
Why are we hiring? Family Doctor has a total footprint to over 110 medical and dental centres across Australia . With strong plans for continued growth in 2025/26 and beyond , we are now seeking a highly experienced National Operations Manager to help lead our expansion and uphold our commitment to delivering exceptional healthcare. Joining us at this pivotal point means becoming part of the next chapter of our growth journey . As we continue to expand, this role will be instrumental in shaping how we scale sustainably, strengthen our internal knowledge base, and build the systems and expertise that will ensure smooth integration of new practices into our national network. About Family Doctor Pty Ltd Family Doctor Pty Ltd is one of Australia's leading doctor-owned networks of General Practices , dedicated to providing comprehensive, high-quality healthcare to families and communities nationwide. We are recognised for our patient‑focused approach, state‑of‑the‑art facilities, and our team of highly skilled medical professionals committed to clinical excellence and innovation. The Role As National Operations Manager , you will play a pivotal leadership role in driving operational performance and consistency across our expanding national network. Key Responsibilities Oversee the daily operations of multiple clinics across Australia, ensuring operational excellence and patient‑centred care. Collaborate with Practice Managers, doctors, and support staff to optimise workflows and service delivery. Partner with Support Office colleagues to deliver integrated and efficient support services. Provide leadership in Human Resources functions, including workforce planning, performance management, and team development, in collaboration with the HR department. Ensure compliance with Workplace Health & Safety (WHS) standards and foster a culture of safety across all clinics, including oversight of incident management, risk assessments, and safety audits. Support accreditation processes and maintain compliance with all healthcare, HR, and WHS regulatory requirements. Develop, monitor, and report on key performance indicators (KPIs) to measure and improve operational outcomes. Role Location Based at our new National Support Office in Hawthorn East, Victoria . Regular intrastate, interstate, and regional travel is required. About You 3+ years' experience in multi‑site General Practice or healthcare management. Strong leadership skills with the ability to motivate and empower teams . Proven experience in operational, financial, and strategic management . Solid knowledge of healthcare regulations, compliance, and accreditation . Excellent communication, stakeholder engagement, and problem‑solving skills. Current driver's licence and willingness to travel interstate. Benefits Competitive salary and benefits package Opportunity to shape the future of primary healthcare at a national scale Career development and leadership pathways Collaborative and supportive team culture Brand‑new offices in Hawthorn East How to Apply If you are a passionate and experienced healthcare leader ready to take on a national leadership role , we'd love to hear from you. Please submit a cover letter (detailing your experience managing multiple General Practices and how you can support our growth journey) along with your CV . #J-18808-Ljbffr
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