Admissions & Recruitment Officer

Company Description Griffith College is a part of the Navitas Group and has a proud history of delivering academic success to students for more than 28 years. With a brand new campus in the heart of Brisbane city and another located within the Griffith University Gold Coast campus we provide students with an outstanding educational experience combined with individual support creating the perfect pathway to a career or further study at Griffith University. Job Description Permanent Full-Time (based at either our Brisbane City or Gold Coast campuses). About the role Griffith College is currently seeking an Admissions and Recruitment Officer to join our Marketing and Admissions Team. This position provides expert support to education agents and students in relation to applications and entry requirements. To achieve these objectives, the Admissions and Recruitment Officer needs to be a team player, highly organised, able to communicate effectively, have good attention to detail and a strong commitment to customer service. Key Responsibilities and Duties Maintain up-to-date knowledge of changes in relation to international qualifications, education systems, institution credentials, credit precedents and regulatory requirements Assess applications from international and domestic applicants, screen for Genuine Student (GS) Requirements from high risk countries, generate Letters of Offer and issue and manage Confirmation of Enrolments (CoEs) Coordinate with the Marketing Manager with the Lead conversion process as appropriate Liaise with education agents onshore and offshore and Navitas Source Country Offices in regard to applications, visas, applicant information and enrolments such as implementations via phone, email, sms etc. Manage or respond to enquiries or applications from agents or direct applicants Identify and allocate applicant enquiries to agents Provide information packs to applicants Facilitate resolution of issues raised by agents Undertake Academic verification and confirm entry levels with University Partner as necessary Facilitate payments Update and maintain student records and contribute to alignment of systems / records with University partner Contribute to refinement of admissions guidelines as established in policy and procedure Develop and maintain strong, effective and enduring partner relationships with agents, University partner and Navitas stakeholders Participate in recruitment activities as required Qualifications Essential Qualifications Relevant qualifications and demonstrated work experience OR significant work experience within the education industry or related area An understanding of the Australian tertiary education system as well as knowledge of or the ability to quickly acquire knowledge of, the regulatory framework relating to international students Excellent oral and written communication skills; strong interpersonal skills including the ability to deal effectively with clients by phone, e-mail and in person High level computer skills including an understanding of and experience in using various student management systems Demonstrated commitment to the provision of a high quality client-focused service Demonstrated strong attention to detail and ability to manage a high volume of tasks with competing priorities in an organized manner and within strict deadlines Demonstrated written communication skills that enable the appointee to accurately and independently prepare basic written correspondence on a range of student admissions matters Demonstrated ability to work as a productive member of a team Desirable Qualifications Experience in processing applications Knowledge of admissions policies and procedures pertaining to administration and admission of undergraduate students, both local and international Proficiency in a second language (in addition to English) is an advantage What We Can Offer We offer careers across our global operations We recognise and reward We understand the importance of showing appreciation We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities Access to LinkedIn Learning for your development Diversity Equity and Inclusion At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Please submit your application online and ensure it includes the following : A covering letter outlining your suitability for the role (please refer to the job descriptions and qualifications above). Current curriculum vitae / resume including full contact details. Names and contact details of at least three professional referees (no contact will be made without your permission). Applications close on 19 December 2025 , however, we reserve the right to progress or confirm applicants prior to the close date. Applications received after the close date may be considered pending the recruitment process. To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage. Successful candidates will require full working rights in Australia and may be required to provide a Working with Children Check and undergo a Police Check. #J-18808-Ljbffr