Scheduling Team Leader

Vor 2 Tagen


Orange City Council, Österreich BaptistCare NSW & ACT Vollzeit

Scheduling Team Leader | Full Time | Regional NSW and WA Full-time role working one day from the local home care office / Norwest head office Regular travel required - regional NSW and Western Australia Opportunity to continue to grow your leadership experience fostering a collaborative and high‑performing team About the role As a Scheduling Team Leader, you will be supporting the provisioning of efficient delivery of home services across Regional NSW (Central West, Mid‑State & Murrumbidgee) and WA. You will provide the highest quality customer service, consistent with Baptist Care’s service scheduling principles, and provide effective support and supervision to members of the Scheduling team while ensuring service delivery KPIs and efficiency targets are met. A typical day includes: Scheduling services for care workers to meet customer needs, worker skill level and availability and maximising the best fit for the customer and business. Allocating work to care workers in a timely manner according to their skill set and geographical location. Ensuring all services are covered and workers are fully utilised, minimising overtime and downtime. Understanding the qualifications of care workers and matching them with the requirements of the customers and carers. Roster day‑to‑day urgent situations as they arise in a timely manner. Rostered on‑call on a rotating basis. At BaptistCare at home, we empower our staff by offering a supportive work environment, training opportunities and financial benefits including salary packaging and stability working for an industry‑leading provider. About you You are a born communicator with high organisational & leadership skills committed to delivering an exceptional customer service. To be considered, you will need: The ability to manage the complexities of a team, including aspects of human resource management. Proficiency in the operation of customer databases and Microsoft Office suite of applications. Experience in a similar role within an aged care / health care setting is advantageous as is a flair for problem‑solving. A flexible attitude and "can do" approach. Outstanding organisational skills with the ability to effectively manage your time. Ability to achieve under tight deadlines in a fast‑paced environment. High attention to detail and ability to multitask. Demonstrated ability to work under minimum supervision and as part of a team. Exceptional communication and interpersonal skills to support clients, their families, employees and key stakeholders. About Us We love what we do and the communities we help. With us you can deliver life‑transforming care, create a career you’ll love, and join a team that makes a difference. We’re a not‑for‑profit organisation that connects with families, communities and thousands of individuals. You may know us for our aged‑care services – we also give back to the community through domestic violence prevention initiatives, affordable housing and offering no‑interest loans to the disadvantaged. Apply now Successful applications will be subject to a police background check. #J-18808-Ljbffr



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