IP & Data Team Member

Why This Role Matters Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in a welcome, relevant and affordable way and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the globe, truly making customers our heartbeat. Location This role is primarily based in Ipswich. What You’ll Be Doing Executing the implementation of complex change in line with change management best practices and the associated governance. Managing stakeholder and demand expectations through cross area engagement. Developing technical capability through continued learning and use of Tech Pathways. Have a working knowledge of the 21C network. Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way. Seek to improve, and work in line with, standardised processes and procedures, including automation. You are authorised to access, use or disclose customer information only when you need to do so to perform your operational duties. You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience of network technologies and protocols within your native domain. You will have awareness of the E2E service journey. You will be able to adapt to emerging and evolving technologies, in line with Tech Pathways role mapping. Skills You’ll Need The key purpose of this role is to be the technical interface into the Converged Core Platform. Job holders must be able to understand Converge Core platform/product architecture and service flow, as well as how our customers consume these products. Utilising multiple planning tools and techniques the role holder needs to create capacity plans, provide provision activity across the Converged Core Platform and proactively identify service improvements, deliver problem management improvements and ultimately improve customer experience with improved MTTP. Role holder needs to communicate with stakeholders at all levels. Job holder will also be responsible for process automation and maintaining robots. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved and prevent reoccurrence. Technical Skills: Good knowledge and understanding of Nokia Service Router (SR). Highly experienced in call tracing and fault diagnostics. Good knowledge of BT Converged Core Platform, service journeys and operating models/proces. Experience You’ll Have Mandatory Experience of Ethernet Services. Experience of IP & Data network planning or delivery. Nokia Service Router (SR). Strong interpersonal skills and leadership potential. Solve complex problems at scale. Agile approach to solving problems. Effective communication within and outside the organisation. Adaptability in various work scenarios. Preferred Experience of BT’s Ethernet Services including Harmonised Ethernet and Wholesale Mobile Connect. BT’s 21st Century Network, Converged Core and IP Platforms. Orchestration and Automation. Agile and Waterfall development methods using JIRA, Kanban, others. Benefits Tailored training and development opportunities to continue to build your career. 22 days’ annual leave (not including bank holidays), increasing with service. Life Assurance. Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%. Direct Share scheme. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment. About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. EEO Statement Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team. Apply Get notified about new Member jobs in Greater Ipswich Area. #J-18808-Ljbffr