Product Owner
vor 2 Wochen
We are seeking a Product Owner with a proven track record in delivering large‑scale AI projects. This role involves leading the design, delivery and ongoing performance of AI capabilities for Financial Crime Operations (FCO) within Technology and Enterprise Operations. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else, fostering innovation and creating strong, lasting customer relationships as we strive to be the most customer‑centric company in Australia and New Zealand. Responsibilities Own the roadmap for AI in FCO from discovery to scaled roll‑out, linked to NAB’s AML/CTF Program and risk priorities. Ship high‑impact use cases: Investigator assistant grounded in NAB procedures & AUSTRAC guidance, alert triage and queue optimisation, case summarisation, SMR drafting support with QA gates, entity resolution, adverse‑media classification, evidence‑pack automation and Travel Rule checks. Design guardrails with explainability and audit trails; define playbooks consistent with service resilience and security controls. Stand up evaluation & monitoring: golden datasets, offline/online tests, hallucination & safety tests, bias/drift monitoring, latency/cost dashboards; maintain model/agent inventory and documentation. Work across Line 1/2/3 to agree guardrails, secure data access/lineage and prepare regulator‑ready artefacts, support AUSTRAC engagements, assurance and audits. Drive adoption through co‑design, training, playbooks and feedback loops; convert frontline insights into backlog priorities and measurable change. Monitor product performance: define and monitor KPIs to measure product effectiveness, ensuring alignment with risk management and customer obsession goals. Qualifications 5+ years in product delivery, operations transformation or analytics; 3+ years implementing AI at scale in large enterprises (ideally an Australian bank). Delivered GenAI/Agentic AI for investigations/casework with measurable impact (cycle‑time, QA uplift, adoption, precision/recall). Operated live AI controls: monitored hallucination & drift, managed incidents and post‑release improvements. Partnered with Line 2/Internal Audit; prepared regulator‑ready documentation and participated in AUSTRAC/audit reviews. Knowledge in AML/CTF Act & Rules, AUSTRAC reporting (SMR, IFTI‑I/E, TTR), Travel Rule, DFAT Consolidated List, Privacy Act 1988 (APPs), records retention and audit expectations. A diverse and inclusive workplace works better for everyone We build a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit and to discuss adjustment requirements, please contact the NAB Careers team at (please reference job number). Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: Banking #J-18808-Ljbffr
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