Client Services Response Officer

vor 1 Woche

City of Melbourne, Österreich Hearth (NDIS Registered Provider) Vollzeit

Due to substantial growth, we are looking for Client Services Response Officers (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the disability sector to improve quality of life outcomes for people with a disability. Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so they can refer all queries to the correct department while responding appropriately and in a timely manner. Responsibilities Respond to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience. Maintain an accurate log of calls received and case notes. Liaise with clients and employees regarding emergency shift changes or incidents in a professional and empathetic manner. First response to incident reporting after hours & escalating incidents to management with urgency. Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates. Comply with all health and safety legislation and guidelines. Due to the on‑call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis. Requirements Knowledge/experience with the NDIS and disability services (desirable). Previous experience in general administration and client services role (desirable).Competent with systems and MS Office Suite (Word, Excel, etc.). Excellent written and verbal communication and interpersonal skills. Strong attention to detail, problem solving and lateral thinking skills. Ability to work independently as well as within a team. Benefits Rewarding and purpose-driven start to your career with a reputable organisation. Work with people who love what they do & have a passion to make a difference. Flexible ways of working and working hours. Friendly, warm & supportive team environment. Learning and development opportunities. Clear career pathways & progression opportunities. #J-18808-Ljbffr

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