Client Service Manager

About Northern Trust Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service. As part of the Australian client services team the Client Services Manager supports the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients. You will respond to institutional client inquiries and coordinate client activities. This involves identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients. What you will do Acts as key consultant to clients assisting in formulation of best practices redesign of processes evaluation and implementation of Trust and Custody services through creative ideas and problem solving Ensures overall client satisfaction by facilitating efforts of service team coordinating resources to ensure timely deliverables and issue resolution and effectively communicating client concerns / needs to partners Develop complete understanding of clients business objectives goals and market challenges Assists Relationship Managers in counselling clients on emerging issues bank products / services legal / regulatory changes and general financial environment translating the impact on clients activities and banking services Participates in development of solutions to client needs coordinate presentations bringing in experts when appropriate and ensuring smooth delivery of new services Manages and enhances client profitability Travel to client locations on a selected basis where revenue and / or new business opportunities and / or servicing require a call. About You Proven experience working in financial servicing / accounting fields with a client servicing background Strong communication skills (both written and verbal) Demonstrated organisational and time management skills Strong attention to detail Ability to understand legal documentations (such as SLA) & provide recommendations Proficiency in Microsoft Word and Excel Understanding of reconciliation processes Understanding of payment and transfer process Highly Desirable (good to have) Also a knowledge of registry Ability to look ahead and identify opportunities or issues based on understanding of clients needs Previous experience with a background in custody or custodial services A knowledge of derivatives Knowledge of trust or asset management and / or finance Knowledge of alternative assets Working with Us As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose. Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies Build your career with us and apply today. #MadeForGreater We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at . Required Experience Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr