Service Delivery Manager
Vor 5 Tagen
OVERALL PURPOSE OF THE POSITION The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. The Service Delivery Manager - Ramp will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities. PRIMARY DUTIES AND RESPONSIBILITIES Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure Develop and provide quality metrics and reporting on critical business issues Lead and embed a positive safety culture within the team focussed on awareness and vigilance ESSENTIAL CRITERIA Must be available to work on a 24 / 7 rotating roster Extensive leadership experience with customer centric orientation and ability to drive a service culture Highly developed communication skills both written and oral and excellent presentation skills Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement. So... does this sound like you? If so, Apply Now We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply. #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
vor 19 Stunden
City of Melbourne, Österreich Brennan VollzeitService Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Bureau of Meteorology VollzeitService Delivery Manager – Bureau of Meteorology – Melbourne, Victoria, Australia Base pay range: A$135,402 – A$152,073 per annum + 15.4% super. Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems that support trusted, reliable and responsive weather, water, climate, ocean and space weather services for...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Southern Star Care VollzeitService Delivery Manager – Southern Star Care Location: Mulgrave, VICJob Type: Full-Time About Us Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those...
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Service Delivery Manager
Vor 3 Tagen
City of Melbourne, Österreich Acquire Intelligence VollzeitService Delivery Manager – Acquire Intelligence We're an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Join a place where innovation and teamwork support exciting missions worldwide. Our mission is to help businesses work smarter, simplifying how they operate, improving performance, and...
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Service Delivery Manager
Vor 7 Tagen
City of Melbourne, Österreich CompNow VollzeitCompnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex...
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Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
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Service Delivery Manager
vor 3 Wochen
City of Melbourne, Österreich dnata Airport Services VollzeitOVERALL PURPOSE OF THE POSITION The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. Service Delivery Manager - Ramp The Service Delivery Manager - Ramp will manage...
