Product Owner

Location: Remote - Australia (core collaboration hours within AU time zone with some flexibility required to collaborate with team members in European and North American timezones) Reports to: Product Manager Are you a customer-obsessed problem solver who thrives in fast-moving SaaS environments? Do you love turning complexity into clarity, aligning teams, and shaping product experiences that genuinely make people’s lives easier? If so, we’d love to meet you We build software that takes the stress, chaos, and friction out of managing a health practice. As our newest Product Owner, you’ll play a pivotal role in translating vision into action, turning customer needs into features and driving product outcomes that truly matter. You’re someone on the rise - intelligent, opinionated (in the best way), and ready to make an impact. You’re not easily swayed, and you’re happy to take a stand when it serves the customer and the product. You connect dots, ask great questions, and care deeply about delivering value. If that sounds like you… read on You’re Excited To Be the voice of the customer; advocate for user needs and pain points. Maintain deep customer understanding and share insights with key teams. Translate product strategy into clear, prioritised & actionable items with strong value-based prioritisation. Monitor customer issues, understand live incidents, and ensure visibility back into the product roadmap. Work closely with engineering to understand constraints, dependencies, and system behaviour. Build alignment, trust and collaborate seamlessly across Product, Engineering, and Customer Support. Ensure continuous delivery of value; own the lifecycle from discovery to post-launch iteration. Guide product decisions to support growth, retention, and operational efficiency. Communicate clearly across async and real-time channels. Surface risks early and drive grounded, data-informed decisions. Contribute to risk-based analysis of product changes and support identification of potential vulnerabilities. What You Bring to the Team Experience Minimum 3–5 years of hands-on product ownership experience (SaaS experience an asset) Proven ability to translate customer pains into clear requirements and impactful improvements. Strong understanding of agile methodologies (Scrum/Kanban) and product development architecture. Demonstrated experience working with remote, cross-cultural teams across multiple time zones. Skills Customer Insight & Discovery - understands user needs, pain points, and motivations. Strategic Thinking - connects roadmap decisions to product and business goals. Data-Informed Decision Making - uses data to guide choices, even with ambiguity. Clear & Adaptive Communication - complex to simple, and with the audience in mind. Cross-Functional Collaboration - works effectively across teams and has mastered the art of influence without authority. Prioritisation - confidently prioritises what drives the most impact and eliminates noise. Technical Fluency - understands enough to engage meaningfully with engineering. Risk Identification & Mitigation - surfaces risks early and makes grounded decisions. Problem Solving & Critical Thinking - breaks down complexity into clear, actionable steps. Traits Customer-Obsessed - curious, empathetic, and motivated to solve real user problems. High Ownership Mindset - proactive and treats the product like a business. Collaborative & Empathetic - builds trust quickly and embraces diverse perspectives. Calm Under Pressure - steady when navigating competing priorities or ambiguity. Adaptable & Curious - thrives in fast-changing environments, shows interest in emerging technologies - particularly AI and automation. Integrity-Driven - transparent, reliable, and grounded in facts, not ego. Opinionated (in the right ways) – advocates confidently, knows which hills matter, and isn’t easily swayed. Energetic & Self-Starter - brings momentum, enthusiasm, and a bias for action. Strategic Yet Practical - able to zoom out and zoom in fluidly. Growth Oriented - desire to grow, stretch, take on more responsibility, and help influence direction. Why You’ll Love Working With Us ✅ Work from Anywhere We’ve been a fully distributed team from the start - no offices, no commute, just great people from all over the world doing meaningful work together. ✅ Flexibility & Autonomy We care about outcomes, not clock-watching. Outside of agreed core hours that align to your role, your time is yours - whether that’s doing the school run or squeezing in a midday gym class. ✅ Generous Paid Time Off Balance matters. We offer paid time off and expect you to take it - because rest fuels great work. ✅ High Trust, Results Driven We strip away red tape so you can focus on impact. No pointless meetings or rigid hierarchies - just space to move fast, solve problems, and make a difference. ✅ Growth & Innovation You’ll be encouraged to experiment, stretch your skills, and bring YOUR bold ideas to the table. Everyone at Zanda contributes to shaping what’s next. ✅ Inspiring Teammates You’ll work alongside passionate, curious people who support and cheer each other on - even across time zones. Collaboration is how we win. ✅ Meaningful Impact Everything we build helps health professionals spend less time on admin and more time helping patients. Your work will directly improve lives. ✅ Competitive Pay We hire the best people - wherever they are - and we make sure they feel valued and well-rewarded for the work they do. About Zanda Zanda is a fast-growing, globally loved practice management platform that helps health professionals run smooth, efficient practices - and spend more time caring for their patients. We’re used by thousands of clinics across Australia, New Zealand, the UK, the US, and Canada, and we’re just getting started. Our mission is simple: make health practice management easy and enjoyable. To do that, we need brilliant, passionate people who are excited by innovation, love solving complex problems, and thrive in fast-moving environments. Values Growth: We stretch ourselves, learn constantly, and support each other’s development. Reliability: We follow through on our commitments and show up for our team and customers. Impact: Everything we build helps health professionals spend less time on admin and more time helping patients. Teamwork: We win together - celebrating wins, sharing ideas, and having each other’s backs. Zanda collects and processes your personal data for the purposes of managing employment candidate application and recruitment-related activities as well as for organisational planning purposes. For further detail, please refer to the Zanda Health Privacy Policy. This is an exciting time to join Zanda. We’re self-funded, scaling quickly, and building something that truly changes lives. If you’re ready to grow your career while making a meaningful difference - we’d love to hear from you. Please include a cover letter that includes what specifically resonates with you about Zanda, our mission, and this Product Owner opportunity. We’d love to understand your passion for being a Product Owner and what drives you. #J-18808-Ljbffr