Production Services Coordinator

What’s in it for you Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few.Free standard OnePass membership.Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave.12 weeks paid parental leave, regardless of gender.Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities.We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build. About The Role We’re looking for an experienced Production Services Coordinator to join our Technology Team.In this role, you’ll be at the heart of our production services, helping to maintain stability, minimise risk and drive improvements that matter. What’s Involved Take the lead during major incidents, coordinating resources and updates to restore critical services quickly and effectively. Drive problem management initiatives, reducing recurring issues and improving system reliability. Support safe and secure change management processes to minimise risk during production changes. Own and evolve Knowledge Management processes by maintaining accurate ITSM documentation and standards and promote self-service content adoption to enhance efficiency and user experience. Monitor SLA compliance and generate performance reports, analyse service data to identify trends, and drive continuous service improvement initiatives in line with ITIL practices. Help maintain accurate CMDB records to support better decision-making and governance. Taking advantage of AI initiatives, identify and implement service improvement opportunities across ITSM processes. Communicate clearly and confidently with stakeholders during incidents and planned changes. About You You have significant experience in incident and problem management within dynamic, enterprise-level settings. You remain composed under pressure, work well with others and excel at building trust with stakeholders. You’ll be part of a supportive, approachable team that values curiosity, continuous improvement and teamwork. If you enjoy tackling challenges and driving improvements, you’ll be a great fit. You can explain technical topics clearly and simply, have excellent organisational skills and can prioritise tasks effectively under pressure. Your approach is both customer-focused and collaborative. You Will Also Have Extensive experience in incident and problem management within large enterprise technology teams. Strong background in CMDB. ITIL v4 certification is required. Demonstrated ability to analyse and report on trends with a passion for reporting. Solid understanding of ITSM frameworks (ITIL v3/v4) and experience with tools such as ServiceNow. Relevant IT qualifications; Agile or PRINCE2 certifications are highly regarded. Ready to Join Us? Apply now and help us shape what’s next for technology at Bunnings. There are a million ways to make an impact – this could be yours. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives and contributions. Please note you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know – we’re here to help. For support, contact us at Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. #J-18808-Ljbffr