Course Support Officer

PRIMARY DETAIL • Annual base salary $ 99,161 (HEW 6, Band 1), plus 17% employer's superannuation and annual leave loading • Full time, 9-month fixed term contract role • Based at Macquarie University, Wallumattagal Campus, North Ryde About the Role We are looking for a highly organised and experienced Course/Education Support Officer with a collaborative mindset and strong attention to detail. This role involves delivering expert guidance and operational support to academic staff, ensuring excellence in the coordination and delivery of both undergraduate and postgraduate courses within the Faculty of Medicine, Health and Human Sciences. Reporting to the Course Support Team Leader and working within a collaborative course support team, you will contribute to course quality and student experience by offering timely and accurate advice and support across all aspects of course and unit delivery. The role will be responsible for the coordination of operational and administrative support across the lifecycle of a course/courses, as well as working with academic staff to coordinate annual planning, committee meetings, timetabling and acting as a key liaison for teaching staff. This role will offer flexible working while requiring full-time on-campus presence during peak periods, which may include occasional out-of-hours commitments and Saturday work to support critical activities. About Us Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity. How to Apply To be considered for this position, please apply online by submitting: Your CV A cover letter (maximum 2 pages) that addresses the selection criteria below. Key Selection Criteria A degree or tertiary qualification in a relevant field and/or equivalent experience Knowledge of tertiary education policies, processes, and course/unit governance structures Strong customer service focus and ability to work with committees and stakeholders Experience providing policy advice, preferably in a higher education setting Experience providing support and advice in the delivery of education and/or complex student services settings Experience developing annual planning documentation and project plans High-level administrative skills and data analysis experience Excellent time management and organisational skills, and ability to meet competing deadlines Ability to implement and improve administrative processes Intermediate computer skills (e.g. Microsoft Office, database management systems and applications) Strong written and verbal communication skills, including drafting formal documentation and submissions We offer flexible work while requiring full-time on-campus presence during peak periods, which may include occasional out-of-hours commitments and Saturday work to support critical activities. Application closing date: Sunday 14th December 2025 at 11:59 p.m. (AEST) Specific Role Enquiries, please contact Kate Preston - Course Support Team Leader at ************@mq.edu.au This position is open only to applicants who reside in Australia and hold full working rights. We reserve the right to progress or decline applications prior to the closing date, and close the advertisement prior to the listed closing date. Why work at Macquarie We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. We are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only is our prime location an advantage, but take a look at our benefits on offer: 17% Superannuation Subsidised onsite parking options Flexible working options Training and professional development Onsite childcare facilities Discounted health insurance (Medibank) Onsite vacation care Employee Assistance Program Subsidised membership at the Sport & Aquatic Centre Onsite GP, imaging & physio clinics A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. #J-18808-Ljbffr