Cloud Services Manager

Vor 5 Tagen

Council of the City of Sydney, Österreich GET AI Vollzeit

Cloud Services Manager (Microsoft CSP) GET AI is a specialist AI consultancy that designs, delivers, and manages AI solutions that work. We help organisations streamline operations, save time, and achieve real business outcomes - with no hype and no unnecessary complexity. Deeply aligned with Microsoft, we deliver end-to-end solutions across AI Business Solutions, Cloud & AI Platforms, and Intelligent Telco services. Whether it’s streamlining workflows, enhancing employee experiences, or transforming customer contact centres, GET AI is trusted by businesses to turn AI into real productivity gains. Role Purpose The Cloud Services Manager (Microsoft CSP) is responsible for managing GET AI’s Microsoft CSP (Cloud Solution Provider) operations, including licensing, billing, provisioning, Azure consumption oversight, distributor engagement, and internal process optimisation. This role blends cloud commercial management, CSP operations, and stakeholder coordination, providing essential support to GET AI's cloud, modern workplace, AI, and managed services offerings. Key Responsibilities CSP Operations & Governance Manage daily CSP licensing, provisioning, billing cycles, and NCE subscription operations. Ensure billing accuracy, error reduction, and strong reconciliation processes. Maintain compliance with Microsoft CSP requirements and policy changes. Oversee monthly consumption reporting and cost optimisation checks. Commercial & Consumption Support Support Azure and Modern Work consumption growth through monitoring, forecasting, and internal enablement. Assist in pricing, quoting, and commercial modelling for CSP seat-based and usage-based products. Track incentives, rebates, marketplace credits and ensure correct claim submissions. Provide reporting to leadership on CSP revenue, margin, and consumption trends. Act as primary operational contact with the CSP distributor. Coordinate joint activities like pricing escalations, incentives, promotions, and operational issues. Assist in indirect channel onboarding and enablement activities. Operational Excellence & Process Improvement Document and improve SOPs for CSP licensing, provisioning, and billing workflows. Identify and implement automation opportunities to streamline operations. Ensure internal teams have accurate licensing and commercial information. Internal Collaboration Work closely with Cloud & AI Platforms, AI Business Solutions, Intelligent Telco, Managed Services, Azure Engineering, Finance, Billing, Sales & Pre-sales. Provide specialist advice on Microsoft licensing, CSP constructs, and NCE rules. Key Skills & Experience 3–7 years hands‑on experience in Microsoft CSP operations. Deep knowledge of NCE, licensing models, Azure commerce, incentives, and billing. Strong operational background (provisioning, billing, reconciliation). Experience with CSP distributor portals and Microsoft Partner Center. Strong financial and commercial literacy. Strong communication and stakeholder engagement skills. Experience in MSP, SI, Telco, or cloud‑focused IT business. Exposure to Azure cost management and consumption governance. Understanding of Microsoft Modern Work & Security workloads. Why Join GET AI? Work in a fast‑growth, AI‑first Microsoft practice. Shape and modernise a core operational function. Competitive salary with potential performance bonuses. Flexible working and strong career progression. Seniority level Mid‑Senior level Employment type Full‑time #J-18808-Ljbffr

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