Business Sales
Vor 2 Tagen
Permanent
Closing Date
8 July 2024 11:59pm
Job Title
Business Sales & Service Consultant
Job Summary
Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
Focus of the Role
Day to day, you will be managing customer service and sales enquiries and provisioning orders for Telstra’s medium business and business plus customers.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What You’ll Do
Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.
As a TBTC Customer Sales and Service specialist you will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.
Additionally, you will be:
Providing exceptional customer service to new and existing Telstra medium and Business plus customers including sales, managing activities related to customer orders and cash handling.
Manage customers who visit TBTC.
Handle inbound customer service and simplex sales queries by phone & face to face, manage tickets and process customer workflows, complaints & escalations and solve complex billing enquiries.
Responsible for stock ordering process and regular stocktake.
About You
To be successful in the role, you'll bring skills and experience in:
Proven problem solving skills
Excellent stakeholder management
If you are looking to take the next step in your career, we want to hear from you
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
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