Membership and Retention Executive
vor 1 Woche
About the Cowboys Group The NQ Toyota Cowboys Group of companies are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field. About the Role As the Membership and Retention Executive you will play a pivotal role in delivering exceptional experiences to our members the heart of our club. You will be responsible for the sale and retention of memberships contributing positively to the Membership department and its objectives. This role is ideal for someone who thrives in a fast‑paced environment enjoys building relationships and is passionate about providing outstanding service to our membership family. Key responsibilities Process new and renewing memberships including financial transactions and database entry Audit and check previously processed memberships allocate seats and print bar‑coded tickets Follow up on email bounce backs and returned parcels and assist with direct mailouts Generate sales through outbound calls emails face‑to‑face engagement networking and sales events including game day activations Deliver professional proactive customer service and resolve complaints in a timely manner Foster relationships to create the ultimate member experience Assist with ongoing growth and management of the CRM ensuring accurate and timely data entry Support game‑by‑game ticket sales for home games and daily reconciliation of the system Promote the benefits of Cowboys membership over single‑game ticket purchases Qualifications & Certificates Relevant qualifications in Business Administration Customer Engagement or Retail are highly desirable Current drivers licence Working with Children Check (Blue Card) or the ability to obtain one Relevant Experience and Key Competencies / Skills Minimum two years experience in retail sales or a similar environment High‑level computer literacy with proficiency in Microsoft Office Suite Experience with CRM software / systems (highly regarded) Excellent communication and interpersonal skills with the ability to effectively liaise with a diverse range of stakeholders Strong organisational and time management skills with the ability to prioritise and multitask High attention to detail and a high level of accuracy in all output Ability to deal with confidential situations with maturity and discretion Demonstrated ability to resolve issues with effective negotiation and customer service skills A collaborative mindset and the ability to work effectively within a team environment Flexibility to work outside standard hours including game days and events Why you’ll love it here Be part of a vibrant and well‑respected organisation with a strong community focus Work in a supportive team environment with opportunities for professional development Enjoy staff benefits across the Cowboys Group of companies For a confidential discussion about this position please contact Chris Fleming Head of Human Resources or send your enquiry to #J-18808-Ljbffr
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Membership Sales
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Gold Coast City, Österreich Goldcoastfc VollzeitJob Details: Membership Sales & Retention Executive Full details of the job. Vacancy Name Vacancy No Vacancy No VN116 Employment Type Employment Type: Permanent Location Location: Gold Coast Reporting to the Membership Manager, this role will be responsible for the delivery of the consumer sales and retention programs, execution of the annual sales campaign,...
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Townsville City, Österreich NQ Cowboys Limited VollzeitA leading sports organization in Townsville City is seeking a Membership and Retention Executive to enhance member experiences through sales and service excellence. The role involves managing memberships, resolving issues, and fostering relationships within the community. Ideal candidates will have retail sales experience, proficiency in CRM software, and...
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Membership Experience
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Membership Retention Coordinator
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City of Melbourne, Österreich St Kilda Football Club VollzeitLocation: Moorabbin ▸ Victoria ▸ Australia Employment Type: Full Time Post Date: 12 Dec 2025 Careers at the St Kilda Football Club represent a unique opportunity to work in a dynamic culture, where we recognise every individual impacts team success. It’s a place where we lift, support, and challenge each other to be greater. And in that pursuit of...
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Membership Retention
vor 2 Wochen
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Membership Retention Coordinator
vor 2 Wochen
City of Melbourne, Österreich St Kilda Football Club VollzeitJoin to apply for the Membership Retention Coordinator role at St Kilda Football Club . Careers at the St Kilda Football Club represent a unique opportunity to work in a dynamic culture, where we recognise every individual impacts team success. It’s a place where we lift, support, and challenge each other to be greater. And in that pursuit of greatness, we...
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Membership Retention Coordinator
vor 3 Wochen
City of Melbourne, Österreich St Kilda Football Club VollzeitCareers at the St Kilda Football Club represent a unique opportunity to work in a dynamic culture, where we recognise every individual impacts team success. It’s a place where we lift, support, and challenge each other to be greater. And in that pursuit of greatness, we embrace the grit our journey requires. The Club is at a pivotal moment in its history....
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Council of the City of Sydney, Österreich CommBank VollzeitExecutive Manager – Product Owner, In-Life and Retention You arean accomplished Product Owner, passionate about customer engagement and lifecycle management, with strong relationship-building skills We areworking at the heart of the Retail Bank to deliver strategies that drive customer acquisition, engagement and retention Together wewill drive...
