AO3 Customer Service Advisor
vor 2 Wochen
Join to apply for the AO3 Customer Service Advisor role at Davidson A high‑volume Queensland Government contact centre is seeking motivated and customer‑focused individuals to join its multi‑channel service delivery team. This unit supports the public across phone and digital channels, helping Queenslanders access essential government information and services. Base pay range A$51.12/hr - A$51.12/hr About the Role As an AO3 Contact Centre Consultant, you will manage enquiries relating to a broad range of government services. You will utilise multiple systems, digital tools, and knowledge bases to provide accurate, timely, and high‑quality support. The role operates on a rotating roster, which may include a mix of mornings, evenings, weekends, and public holidays, and you may also be required to attend training or operational sessions at various sites (CBD, Mt Gravatt, Zillmere). Key Responsibilities Manage inbound customer enquiries across phone and digital channels with accuracy, professionalism, and a focus on first‑call resolution. Process transactions, referrals, and administrative tasks in line with service standards, productivity expectations, and compliance requirements. Confidently navigate and multi‑task across multiple IT systems, knowledge articles, and digital tools while engaging with customers. Deliver high‑quality customer experiences that reflect government service standards. Participate in continuous improvement initiatives, working groups, and innovation activities to help enhance operational performance. Contribute to a positive and collaborative team environment. Engage in ongoing learning and development to build technical capability and support future growth within the service. About You Strong written and verbal communication skills, with the ability to support customers from diverse backgrounds. High levels of personal resilience in a structured, high‑volume environment. Ability to multi‑task and rapidly acquire knowledge of systems and procedures. A collaborative approach and willingness to share learnings and support team success. A professional, empathetic, and customer‑centered mindset. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive workforce. When assessing candidates, consideration will be given to: Skills, experience, behaviours, and personal qualities. Potential for development and future contribution. Ability to support broader workforce diversity objectives. Qualifications & Conditions Work on a rotating roster, which may involve mornings, evenings, weekends, and public holidays. Attend training or operational activities across multiple sites (CBD, Mt Gravatt, Zillmere). What's on Offer Comprehensive training and ongoing coaching. Opportunity to support essential services for Queenslanders. Inclusive and supportive team culture. $51.12 per hour + Super. Locations in Brisbane CBD, Mt Gravatt and Zillmere. Government contract. How to apply Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN‑ ‑41915. Want to know more about Davidson? Visit us at Job Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Customer Service. Industry: Government Administration. Location: Brisbane, Queensland, Australia. #J-18808-Ljbffr
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AO3 Customer Service Officer
vor 4 Wochen
Gold Coast City, Österreich Chandler Macleod Group VollzeitAO3 Customer Service Officer – Education Sector Location: Gold Coast (South Port) Level: AO3 Work Unit: Customer Service Contract: 7 October 2025 – 27 February 2026 Salary: $48 / hour + super We are seeking AO3 Customer Service Officers on behalf of our client, based on the Gold Coast, to support the Education sector. These roles are call centre–based,...
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Public Services Contact Center Advisor
vor 2 Wochen
City of Brisbane, Österreich Davidson VollzeitA government service provider in Brisbane is looking for an AO3 Customer Service Advisor to manage customer inquiries in a contact centre environment. This role requires strong communication skills and resilience, with responsibilities spanning both phone and digital channels. Comprehensive training is provided alongside an inclusive team culture. The...
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AO3 Administration Officer EOI
vor 3 Wochen
City of Brisbane, Österreich Public Sector People VollzeitPublic Sector People is seeking expression of interest applications for an AO3 Administration Officer on behalf of a State Government Department. About the role: As an AO3 Administration Officer , you will be providing business and administration support within State & Local Government Departments. You will assist with high-level business support, provide...
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AO3 Administration Officer EOI
vor 2 Wochen
City of Brisbane, Österreich Public Sector People VollzeitExpression of Interest Public Sector People is seeking expression of interest applications for an AO3 Administration Officer on behalf of a State Government Department. About The Role As an AO3 Administration Officer you will be providing business and administration support within State & Local Government Departments. You will assist with high-level business...
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Customer Service Advisor
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AO3 Levies Officer
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City of Brisbane, Österreich Troocoo VollzeitJob description Troocoo Government are supporting a large QLD state statutory body in the recruitment of multiple AO3 Levies Officer positions! These are temporary labour hire positions, initially to the 28 / 02 / 2026. Northgate, QLD location | Paying $51.12 per hour + 12% super The Opportunities The AO3 Levies Officerswill support the processing,...
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Digital Customer Advisor – Government Services
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is looking for a Customer Service Advisor. This entry-level full-time position involves responding to customer requests, handling administrative tasks, and ensuring high-quality service delivery. Successful candidates will engage with stakeholders and contribute to development initiatives within a contact center environment....
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AO3 Business Support Officer
vor 3 Wochen
City of Brisbane, Österreich Chandler Macleod Group VollzeitBusiness Support Officer (AO3) Location: Brisbane CBD | Employment Type: Full‑time, to 30 June 2025 | Salary: $51.12 / hour + super | Client: Queensland Government About the Role We are seeking a highly organised and motivated AO3 Business Support Officer to provide comprehensive administrative, operational and digital support to a Queensland Government...
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Shared Data Access Service Advisor
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position: Shared Data Access Service Advisor (Identified) Department: NSW Department of Customer Service (DCS) Location: McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary: A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
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Shared Data Access Service Advisor
vor 2 Wochen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position : Shared Data Access Service Advisor (Identified) Department : NSW Department of Customer Service (DCS) Location : McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary : A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
