Help Desk Team Leader
vor 3 Wochen
Ready to lead a dynamic IT helpdesk team and make a real impact across our business? We’re expanding our IT team and need a hands‑on leader to keep our helpdesk running smoothly. Lead day‑to‑day support, tackle escalations, and ensure stakeholders get the IT service they need, while supporting both onsite and offshore teams. About us: Stanbroke is a reputable family‑owned and operated Australian cattle and beef business. Our operations span across Northern Queensland, with extensive cattle properties, backgrounding operations in Southern Queensland, a state‑of‑the‑art cattle feedlot, a fully accredited beef processing facility and global marketing capabilities. We offer a full range of grain and grass‑fed beef categories and export to over 35 countries globally. Your Role: In this role, you will lead, mentor, and coordinate the helpdesk team, ensuring that complex tickets are managed effectively before they escape. You will act as the primary contact for all BAU IT issues across the business, taking ownership of ITSM hygiene, SLA compliance, reporting, and maintaining knowledge‑base standards. You will provide onsite support and ensure continuity of operations when the IT Operations Director is unavailable, while also supporting projects, device management, and network or endpoint troubleshooting as required. You’ll be based at our stunning HQ in Brisbane with regular travel to our processing plant. Your Key Responsibilities: Lead and mentor the helpdesk team, ensuring tickets are resolved quickly and efficiently. Be the go‑to contact for BAU IT issues. Keep ITSM processes, SLAs, and knowledge base up to date and effective. Provide onsite support and cover for the IT Operations Director when needed. Support projects, device management, and troubleshooting of networks and endpoints. Build strong relationships with stakeholders and turn feedback into practical improvements. Work with contractors and vendors for BAU support and specific projects. What we’re looking for: Strong Microsoft 365, Windows, and AD/Entra ID skills, with solid networking fundamentals. Minimum 5 years of hands‑on IT support experience. Practical experience with ITSM tools, SLA monitoring, and ticket triage. Proven leadership and mentoring experience, ideally managing onsite and offshore teams. Confident communicator and natural problem solver who thrives under pressure. Security‑mindful, organised, and proactive in BAU support. Professional, takes ownership, and enjoys helping the team succeed. Newly created, permanent full‑time role with a supportive, growing IT team. Lead, coach, and shape the helpdesk function. Opportunity to improve processes and make a tangible impact on IT service delivery. Exposure to onsite and offshore teams – build experience managing distributed support. Work across a wide range of systems, tools, and technologies. Collaborative environment where your ideas and feedback are valued. Work in an Australian owned and operated business. If you’re a hands‑on IT leader who thrives on solving problems, supporting your team, and driving results, we want to hear from you – apply now and step into a role that truly matters. #J-18808-Ljbffr
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