Account Manager

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we're on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game‑changing technology like runtime AI and prebuilt, mission‑critical integrations, Celigo is redefining how businesses connect their world. Account Manager As an Account Manager , you will play a pivotal role in nurturing and expanding relationships with our customers across the ANZ region. You'll serve as a trusted advisor to organizations leveraging Celigo's integration and automation platform, helping them streamline operations, scale efficiently, and unlock measurable business value. Your focus will be on driving customer success, ensuring strong adoption of Celigo's solutions, and identifying opportunities for growth, renewal, and long‑term partnership within the dynamic Australian and New Zealand markets. What would you do, if hired? Serve as the primary point of contact for a portfolio of customers, developing strong relationships and ensuring alignment with their business goals. Drive customer retention through proactive engagement, strategic account planning, and identifying upsell / cross‑sell opportunities. Partner with customers to understand their evolving needs and ensure Celigo's solutions deliver measurable business outcomes. Work cross‑functionally with Customer Success Managers, Solutions Consultants, and Product teams to support customer success and resolve challenges efficiently. Manage contract renewals and negotiations, ensuring continued customer satisfaction and long‑term account health. Gather customer feedback to help shape Celigo's roadmap and advocate for customers internally. Who are we looking for? Skills & Abilities Strong communication and interpersonal skills; able to craft compelling outreach messages and engage executives confidently. Experience managing multiple accounts and priorities in a fast‑paced environment Ability to understand technical concepts and communicate them effectively to both technical and non‑technical audiences. Confident delivering product demos, renewal pitches, and ROI presentations. Education & Experience 3+ years of experience in account management, customer success, or sales within SaaS or technology companies Proficiency with CRM tools, prospecting platforms, and sales engagement software (e.g., Salesforce, Outreach, LinkedIn Sales Navigator) Familiarity with iPaaS (Integration Platform as a Service), SaaS ecosystems, APIs, and cloud‑based software solutions. Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot, Zendesk, etc.). Demonstrated experience with account planning, renewal forecasting, and revenue growth. Celigo is proud to be Gartner Customers' Choice for iPaaS, the only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year. Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B / EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform. Compensation and Benefits Four weeks of vacation Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigo employees, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand. Celigo is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr