Customer Service Officer

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Distribution, Australian Steel Products is looking for a Customer Service Officer to join our sales team based in Gillman. The South Australian Distribution business covers reputable brands such as Orrcon Steel Distribution, BlueScope Distribution and Metalcorp. As a Customer Service Officer, you will ensure exceptional customer service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can‑do attitude and communication skills will be fully utilised as you offer our new and existing customers solutions to their steel and aluminium requirements, including keying orders and quotations, providing product and pricing advice and managing a variety of day‑to‑day tasks. You will have access to various health and well‑being initiatives including Employment Assistance Program, on‑site physio, Employee Real Deals, Fitness Passport and ongoing learning, support and training. What Will You Do? As part of our sales team, you will: interact with our customers over the phone and email managing quotes and queries follow‑up on quotations and inquiries and work with all stakeholders to convert these into sales opportunities collaborate with internal stakeholders including marketing, warehouse, inventory and sales departments to ensure customer expectations and requirements are met - including delivery windows, product specifications, special packaging, and delivery timetable nurture and grow relationships with customers to uncover new business and sales opportunities continuously look at new ways of improving the customer experience and consistently improving the total value proposition More About You With a strong customer focus and willingness to grow and develop yourself in the role you will bring: experience working in a customer service/sales environment high attention to detail and ability to complete multiple tasks simultaneously excellent communication and interpersonal skills confidence to resolve issues effectively and efficiently a proactive approach in building constructive and effective relationships basic knowledge with Microsoft Office and a willingness to undergo relevant training Why BlueScope Learn and develop as you grow . With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen. Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work‑life flexibility through our B‑flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Come and discover us at Join us, creating strength for the future. #J-18808-Ljbffr