Customer Success Representative
vor 2 Monaten
Ribbon Bio, a growth stage synthetic biology company, is seeking an experienced Customer Success Representative (CSR) to guide, manage and support our customer’s end-to-end buying experience. In this dynamic and evolving customer facing position, you will be a key intermediary between our customers and our internal order fulfilment teams to ensure orders are input, processed, and delivered in a timely, accurate, and professional manner. Ribbon Bio is committed to providing customers with a world class buying experience and your efforts will be instrumental in the delivery of that experience. To that end, you will also contribute to the collection, input, processing and management of customer data and feedback to ensure we consistently meet and exceed expectations.
Tasks- Manages and coordinates the end-to-end customer experience (from order to product delivery) by applying knowledge of customer situations, company processes, financial requirements, order delivery timetables and compliance requirements related to customer sales activities.
- Serves as the primary point of contact for customers to receive and resolve customer sales/service issues for local, international, multi-country, and/or multi-regional accounts.
- Acts as a liaison between customers and relevant internal organizations including sales, production/manufacturing, logistics, and technical support to resolve customer inquiries in a timely manner.
- Leverages customer knowledge and contractual agreements to influence adjustments to production and/or shipping prioritization schedules.
- Supports the collection, input and review of customer data and voice of customer feedback into CRM and adjacent quality/support systems. May be asked to work on customer service/support assignments with clearly defined objectives.
- Bachelor’s degree in a business or life science discipline (business administration, finance, biology, molecular biology, biochemistry, genetics/genomics, genome engineering, etc.)
- 3+ years of experience in a customer service role. Direct customer facing experience preferred.
- Intermediate/advanced computer skills; ability to work in multiple systems concurrently and using multiple monitors.
- Exceptional organizational, time management, written and verbal communication skills.
- Self-motivated, team oriented, and gains satisfaction from enabling the success of others.
- Strong interest in working directly with customers.
Knowledge & Skills Abilities:
- Proficient in the basic use of Windows or Mac Operating Systems including Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams and SharePoint).
- Knowledge/experience using CRM and/or complaint management software a plus. Strong typing/data entry skills required.
- Passionate about enabling customer happiness without compromising personal or professional integrity.
- Highly developed ability to deescalate challenging situations while maintaining positive professional demeanor.
- Ability to apply critical thinking skills to efficiently problem-solve customer issues via email and phone.
- Fluency in English (both written and spoken).
- An opportunity to make a vital impact in bringing Ribbon's product to market and scaling operations, working within a dynamic, agile, and motivated team.
- Home office possibilities and flextime working arrangements.
- Participation in the bonus program and a clear path of your career.
- International environment (our current team is of more than 24 nationalities).
- Support for professional development training.
- Ticket for public transport (yearly ticket “Wiener Linien”).
- The opportunity to grow with the company.
- Coffee, tea and snacks in the office.
- Lunch offers from Schrankerl partially subsidised by the company.
Job type: Full time (40 h per week).
Location: Vienna.
Availability: We expect to fill the position as soon as possible.
Your contact person:
Maryna Listratenko, MA
Human Capital Manager of Ribbon Bio
How to apply:
Applicants should provide a cover letter explaining the motivation behind the application and curriculum vitae (both in English). Considerations of applications will continue until the position is filled.
Please note that if you are selected to proceed in the hiring process, you will be contacted by us within two weeks from the date of the submission of the application.
We are an Equal Employment Opportunity Employer. While focusing on the right set and mix of experience and skills, we value diversity and are highly committed to set up working environment with mutual respect to everyone regardless their race, nationality, religion, gender, age or other characteristics protected by applicable regulations and laws. To keep the gender balance in the company we highly encourage women to apply.
Ribbon Bio takes data protection seriously. Unless you express otherwise, by submitting your CV you authorize Ribbon Bio to store your personal data in its database for the purpose of the recruiting process or/and possible future job vacancies. If you want your data to be deleted from our database, you simply need to inform our hiring manager. Ribbon Bio will not share your personal data with any other party without your consent. In compliance with GDPR regulations, your data will be removed from our database within 6 months of your application date if you are not hired.
Ribbon Bio is a biotech start-up working on developing the next technological wave of error-proof DNA synthesis. With its approach, company is developing a cost-efficient platform to produce long and complex DNA molecules, thereby enabling a new generation of biopharmaceutical processes and other synthetic biology products.
Our international and highly motivated team located in Vienna and Klosterneuburg is constantly looking for new talents who can join this exciting ride and take Ribbon Biolabs to the next level.
Let’s write the future of DNA.
-
Customer Success Representative
vor 2 Monaten
Vienna, Österreich Ribbon Bio VollzeitRibbon Bio, a growth stage synthetic biology company, is seeking an experienced Customer Success Representative (CSR) to guide, manage and support our customer’s end-to-end buying experience. In this dynamic and evolving customer facing position, you will be a key intermediary between our customers and our internal order fulfilment teams to ensure orders...
-
Customer Success Manager
vor 3 Monaten
Vienna, Österreich GTT Communications, Inc. VollzeitPosition Title: Customer Success Manager Location: DACH Language Skills (Essential): German and English About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and...
-
Customer Success Manager
vor 6 Monaten
Vienna, Österreich Prewave GmbH VollzeitAbout PrewaveDo you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and...
-
Customer Success Manager:in
vor 1 Monat
Vienna, Österreich Heizma VollzeitHeizma ist ein schnell wachsendes Unternehmen im Bereich erneuerbare Energien, das sich auf die Wärmewende spezialisiert hat. Die Art und Weise, wie wir heute unsere Häuser heizen, ist für 10% aller CO2-Emissionen in Europa verantwortlich. Um eine nachhaltige Zukunft zu garantieren, muss dieser Wert so schnell wie möglich gesenkt werden und genau hier...
-
Customer Success Manager:in
vor 1 Monat
Vienna, Österreich Heizma VollzeitHeizma ist ein schnell wachsendes Unternehmen im Bereich erneuerbare Energien, das sich auf die Wärmewende spezialisiert hat.Die Art und Weise, wie wir heute unsere Häuser heizen, ist für 10% aller CO2-Emissionen in Europa verantwortlich. Um eine nachhaltige Zukunft zu garantieren, muss dieser Wert so schnell wie möglich gesenkt werden und genau hier...
-
Vienna, Österreich Cross Border Talents VollzeitWe are seeking a motivated and customer-oriented individual to join our team as a Customer Advisor Representative in Lisbon, Portugal. The relocation package includes flight reimbursment, airport pick-up, option to have accommodation included and a paid flight to your home destination once a year. We are looking for any of the following languages at C1/C2...
-
Vienna, Österreich Cross Border Talents VollzeitWe are seeking a motivated and customer-oriented individual to join our team as a Customer Advisor Representative in Lisbon, Portugal. The relocation package includes flight reimbursment, airport pick-up, option to have accommodation included and a paid flight to your home destination once a year. We are looking for any of the following languages at C1/C2...
-
Sales Development Representative
vor 2 Monaten
Vienna, Österreich AllCloud VollzeitSales Development Representative (SDR), DACHAllCloud is a global professional services company that provides businesses with tools for cloud enablement and transformation. As an AWS Premier Consulting Partner and official AWS Authorized Training Partner (ATP), AllCloud supports its clients in connecting front and back office operations by establishing a new...
-
Customer Success Manager
vor 4 Monaten
Vienna, Österreich TIMETOACT GROUP VollzeitCustomer Success Manager (m/w/d) Willst du Teil eines erstklassigen Teams werden und mit Kunden aus div. Branchen an spannenden Projekten arbeiten? Dann bist du bei uns richtig!Customer Success Manager (m/w/d) | Standort Wien | Vollzeit & Festanstellung | Ab sofort Bei catworkx verfolgen wir einen beratungsorientierten Dienstleistungsansatz...
-
Customer Success Manager/in
vor 7 Monaten
Vienna, Österreich Solakon GmbH VollzeitHast du Lust, mit uns gemeinsam die Energiewende positiv zu beeinflussen und dabei die Zufriedenheit unserer Kunden sicherzustellen? Dabei bist du auf der Suche nach einem motivierten Team mit richtig Feuer unterm Hintern?Dann bist du bei uns genau richtig! Solakon schafft die Möglichkeit für jede/n, die eigenen Stromkosten, den Stromverbrauch und die...
-
Customer Success Manager/in
vor 7 Monaten
Vienna, Österreich Solakon GmbH VollzeitHast du Lust, mit uns gemeinsam die Energiewende positiv zu beeinflussen und dabei die Zufriedenheit unserer Kunden sicherzustellen? Dabei bist du auf der Suche nach einem motivierten Team mit richtig Feuer unterm Hintern? Dann bist du bei uns genau richtig! Solakon schafft die Möglichkeit für jede/n, die eigenen Stromkosten, den Stromverbrauch und die...
-
Customer Success Manager
vor 1 Monat
Vienna, Österreich Storebox Holding GmbH VollzeitStorebox ist die erste komplett digitale Selfstorage- und Logistiklösung in Europa. Mit über 341 Filialen in über 130 Städten ist Storebox eines der am schnellst wachsenden Tech-Unternehmen. Gemeinsam lösen wir die Probleme der Urbanisierung und gestalten die Logistik von morgen.Du möchtest deine Ideen in einem schnell wachsenden Scale-Up einbringen...
-
Customer Success Manager
vor 1 Monat
Vienna, Österreich Storebox Holding GmbH VollzeitStorebox ist die erste komplett digitale Selfstorage- und Logistiklösung in Europa. Mit über 341 Filialen in über 130 Städten ist Storebox eines der am schnellst wachsenden Tech-Unternehmen. Gemeinsam lösen wir die Probleme der Urbanisierung und gestalten die Logistik von morgen. Du möchtest deine Ideen in einem schnell wachsenden Scale-Up einbringen...
-
Growth & Customer Success Manager (m/w/d)
vor 3 Monaten
Vienna, Österreich Sprad Software GmbH VollzeitDeine Mission bei Sprad Bei Sprad arbeitest du eng mit Jürgen (Gründer) zusammen und gestaltest aktiv unsere Go-to-Market (GTM) Strategie sowie das Customer Success Management. Du bist die treibende Kraft hinter unseren Marketingmaßnahmen und sorgst gleichzeitig dafür, dass unsere Kunden von Anfang an erfolgreich mit unserem Produkt durchstarten. Warum...
-
Customer Success
vor 2 Monaten
Vienna, Österreich Storebox Holding GmbH VollzeitStorebox ist die erste komplett digitale Selfstorage- und Logistiklösung in Europa. Mit über 341 Filialen in über 130 Städten ist Storebox eines der am schnellst wachsenden Tech-Unternehmen. Gemeinsam lösen wir die Probleme der Urbanisierung und gestalten die Logistik von morgen.Du möchtest deine Ideen in einem schnell wachsenden Scale-Up einbringen...
-
Growth & Customer Success Manager (m/w/d)
vor 3 Monaten
Vienna, Österreich Sprad Software GmbH VollzeitDeine Mission bei SpradBei Sprad arbeitest du eng mit Jürgen (Gründer) zusammen und gestaltest aktiv unsere Go-to-Market (GTM) Strategie sowie das Customer Success Management. Du bist die treibende Kraft hinter unseren Marketingmaßnahmen und sorgst gleichzeitig dafür, dass unsere Kunden von Anfang an erfolgreich mit unserem Produkt durchstarten.Warum...
-
Werkstudent:in Customer Success
vor 3 Monaten
Vienna, Österreich mjuks VollzeitWerkstudent:in Customer Success & Business Development Start-Up (m/w/d)Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Werkstudent:in Customer Success
vor 3 Monaten
Vienna, Österreich mjuks VollzeitWerkstudent:in Customer Success & Business Development Start-Up (m/w/d) Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Customer Success
vor 2 Monaten
Vienna, Österreich Storebox Holding GmbH VollzeitStorebox ist die erste komplett digitale Selfstorage- und Logistiklösung in Europa. Mit über 341 Filialen in über 130 Städten ist Storebox eines der am schnellst wachsenden Tech-Unternehmen. Gemeinsam lösen wir die Probleme der Urbanisierung und gestalten die Logistik von morgen. Du möchtest deine Ideen in einem schnell wachsenden Scale-Up einbringen...
-
Customer Service Representative
vor 5 Monaten
Vienna, Österreich U Trust Insurance Agency LLC VollzeitAbout Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in...
