Senior End User Support Analyst
vor 1 Monat
We are looking for a passionate and dedicated IT Support Representative (m/f/d) to join our dynamic team on-site in Graz / Austria. If you enjoy solving technical challenges, participating in global IT projects, have excellent communication skills and enjoy working in a positive and team orientated environment, then you could be the perfect fit for our company.
Your tasks
- Providing local support activities for the Global Service Desk, facilities and corporate IT functions
- Deskside, L2 support and other IT support at designated sites
- Troubleshoot and provide local support for end users
- Act as the local liaison between IT and the business
- Providing IT project support as required by the business
- Own a secondary technical skill (for example SCCM, Zscaler, Apple devices)
- Maintain internal user guides, guidance notes and technical documents
- Provide new starters with correct equipment and guided access to IT resources and ensure leaver equipment is processed correctly
- Stock control & inventory & secure hardware disposal
- Response time for escalations to Level 2 support within SLAs
- Replacement equipment available to meet SLA
- Occasionally setup and maintenance of the IT infrastructure at a basic level
- Provide vacation / holiday coverage to other in region liaisons
- Occasionally on call/standby work during scheduled out of hours IT upgrades
Qualifications
- Role typically requires 5 years IT experience in a professional capacity
- Very good knowledge of Windows client software and Microsoft office
- Able to manage priorities under pressure
- Desired knowledge of networking, including Wifi, routers, switches, VPN
- Secondary technical skill (e.g. Azure AD, endpoint security)
- Excellent verbal and written communication skills– ability to convey technical information to non technical users successfully
- Experience in working in an agile organization that is fast moving and requires a can do attitude
- Experience in working across all levels of an organization
- Good knowledge of written and spoken German and English
Additional Information
Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at www.renesas.com.
Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
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