German Customer Success Specialist Hybrid in Malta

vor 1 Monat

Vienna, Österreich Cross Border Talents Vollzeit

Looking to take the next step in your career?

We’re seeking a dynamic addition to our team as a Customer Success Specialist If you’re innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.

Role Overview: 

As a Customer Support Specialist, you’ll respond to customer inquiries and resolve complaints exclusively through email and live chat—no phone calls involved.

Key Responsibilities:

  • Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
  • Moderate user-generated content to uphold company policies and standards
  • Identify and address potential scams or fraudulent activities, keeping the online environment secure
  • Accurately log interactions and resolutions for customer records
  • Collaborate with team members to improve processes and elevate customer experiences
  • Provide customers with accurate, comprehensive information using the best tools
  • Meet personal and team support goals
  • Work effectively with internal and client teams
  • Participate in training to ensure compliance with moderation policies
  • Support various workflows, clients, and markets as needed

Requirements:

  • C2 level proficiency in German.
  • B2 level proficiency in English.
  • EU citizenship or Maltese Residency Card.
  • 0-1 year experience in customer support.
  • Strong leadership, analytical, and communication skills.
  • Eagerness to learn and grow.

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

Excited about a rewarding customer support career? Apply now, and we’ll connect with you soon

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