Customer Success Manager
vor 4 Wochen
Betreuung und strukturiertes Bearbeiten von 2nd-Level-Kund:
Innenanfragen mit Fokus auf eine optimale Problemlösung. Ticketbearbeitung:
Erfassung und Bearbeitung von Support-Tickets, um sicherzustellen, dass alle Anfragen effizient und zeitnah gelöst werden. Teamfähigkeit:
Fähigkeit zur engen Zusammenarbeit mit verschiedenen Abteilungen. Enger Austausch mit anderen Abteilungen:
Zusammenarbeit mit internen Teams, um Kund:
Innen ganzheitlich zu betreuen. Kund:
Innen und Community-Betreuung:
Aktive Teilnahme an der Betreuung unserer Customer Community;
Einholen von Kund:
Innen Feedback und Unterstützung bei der kontinuierlichen Verbesserung der Servicequalität. Prozessoptimierung:
Mitarbeit in abteilungsübergreifenden Projekten zur kontinuierlichen Verbesserung unserer internen Prozesse und zur Steigerung der Kund:
Innenzufriedenheit. Arbeitszeiten:
Samstags:
Dienst im Home Office von 9 bis 17 Uhr. Unter der Woche:
Flexible Arbeitszeiten nach Absprache mit der Führungskraft. Was wir von Dir erwarten Erfahrungen und Kenntnisse:
Erste Vorerfahrung im Kundenservice oder Back-Office (inkl. Praktika, Traineeships, etc.) und sicherer Umgang mit MS-Office, Google Docs und Google Sheets. Sprachkenntnisse:
Verhandlungssicheres Deutsch in Wort und Schrift, sehr gute Englischkenntnisse. Kund:
Innenorientierung und Kommunikationsstärke:
Ausgeprägte Kund:
Innenorientierung, freundliches Auftreten und starke Kommunikationsfähigkeiten. Teamfähigkeit:
Fähigkeit zur engen Zusammenarbeit mit verschiedenen Abteilungen und externen Partner:
Innen. Was wir Dir bieten Flexible Arbeitszeiten & ein hybrides Working-Modell Jährliches Weiterbildungsbudget zur Förderung deiner persönlichen & fachlichen Entwicklung Flache Hierarchien, kurze Entscheidungswege & einzigartiger Teamspirit Vergünstigtes Lunch & Snack Angebot von Schrankerl - sponsored by Storebox Kaffee, Tee & Obst zur freien Entnahme Regelmäßige Teamevents & ein jährliches, mehrtägiges Company-Event erwarten dich Modernes Office in zentraler Lage im 5. Bezirk Attraktives Benefits-Package (mit Fokus Mobility oder Health) & viele weitere Vergünstigungen für Mitarbeiter:
Innen Das Bruttojahresgehalt beträgt mind. 30.800,- Euro. Deine tatsächliche Bezahlung ist selbstverständlich abhängig von deiner Qualifikation und Erfahrung und wird mit dir persönlich besprochen. Come as you are - bei Storebox leben wir Chancengleichheit und Vielfalt und heißen Menschen aus allen Lebensbereichen willkommen Haben wir dein Interesse geweckt? Wir freuen uns auf deine Bewerbung Noch Fragen? Wende dich gerne an das People & Culture Team unter recruiting@yourstorebox.com
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