Technical Customer Success Manager – Connectivity

vor 2 Wochen

Wien, Wien, Österreich Telekom Austria AG Vollzeit
Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce

A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in

Tasks:

  1. Identification/understanding of customer process needs and system landscape.
  2. Identification of customer value adds around IoT and other A1 Digital Services.
  3. Proactive regular interaction with customers.
  4. Customer Amendment Handling and Implementation Coordination with Technical Customer Success Management Team (M2M SIMs, Device/Network Integration, Application Integration).
  5. Support and train the customer service teams (L1) for new products and after-sales customer care, incident handling (L2), troubleshooting, and release and outage management.

Requirements:

  1. Excellent skills in customer service, problem-solving, complaint handling, and budget management.
  2. Coordination & project management skills.
  3. Basic networking and SASE skills.
  4. Excellent communication skills (German is a must).
  5. Strong time management skills.
  6. Passion for exceeding customer expectations.
  7. Entrepreneurial mindset and hands-on mentality.

Your personality:

  • "Customer comes first" attitude. Performance-driven team player with the ability to deliver under high time pressure.
  • Eager to challenge the status quo, admit mistakes to learn and improve for the benefit of our customers.
  • Appreciates innovative new challenges with constantly evolving technologies and platforms.
  • There are many possibilities to develop in our company
  • Seize the chance, evolve and use the possibility to make your career

What we offer:

  • Flexible working hours, mobile working.
  • Autonomous working conditions with a lot of freedom to create.
  • Modern working atmosphere and centrally located office with great public transport connection.
  • Constant learning with many possibilities and offers.
  • Paid lunch break and cantina, extra holidays, employee rates, and many further discounts.
  • Team events as well as trainings and further education.

Our performance-based salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 51,049.60. The actual annual salary depends on your skills and experience.

We at A1 are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.

#J-18808-Ljbffr

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