Head of Inside Sales

vor 3 Wochen

Sydney, Österreich Send Payments Vollzeit

We are Send Payments

Send is an award winning, high growth payments company delivering embedded finance solutions to some of the world’s most recognised and valued brands. Our mission is to build robust, global financial infrastructure supported by world class product and applications which empower and enable our partners to integrate fast, low cost, local and cross-border payments into their business models natively. We believe in delivering a blend of smart, enabling technology and outstanding customer experience and we bake these values into everything we do, from strategy to execution.

Our vision is to be the payments partner of choice for established brands and we are already disrupting the international payments and fintech space here in Australia and beyond. Companies like Woolworths, Flight Centre, Pexa and many others are already partnering with Send to expand and monetise their business capabilities and deliver significant experience improvements to their customers.

With global domination firmly in our sights and a strong partnership pipeline to go with it, we are looking to grow our teams and further develop our infrastructure and product offering from here to support these huge growth opportunities.

Culture & Values

There’s a place for everyone at Send. We're a team of ambitious individuals with diverse talents and an entrepreneurial spirit at our core. We're not afraid to challenge ideas or bring different perspectives to the table. We look at problems from all angles and value debate and feedback.

Our values-led culture inspires us to continuously deliver the best experiences for both our team and customers:

  • Aim Up, Fail Forward: We move fast, experiment, test, verify, and learn then repeat.
  • Customers At Our Core: It's our aim to delight, add value, and provide an outstanding experience at every touch point.
  • Think Like an Owner: Our colleagues put their trust in us to carefully balance risk with reward, and to make decisions for which we’re 100% accountable.
  • Bring Your Best: We pour passion into our work, set high standards and always drive each other forward.
  • Create a Place You Want to Work: We’re flexible, compassionate, playful and honest.

Overview

This is a pivotal role in leading the inbound sales team towards achieving the company-wide revenue targets. Reporting to the Chief Commercial Officer, the Head of Inside Sales will be tasked with executing strategic directives for each of our key verticals & partners into actionable plans for our inside sales team to achieve on a daily & weekly basis.

The role will manage a geographically dispersed team across Sydney & the Gold Coast, requiring the Head of Inside Sales to be experienced in fostering an engaged, and cohesive team, to deliver consistent growth with a strong focus on individual career development and team leadership growth.

Key Responsibilities:

  • Execute end customer sales strategies for each key vertical with the vertical Account Executive setting clear targets and allocating resources to drive monthly revenue growth.
  • Provide mentorship and guidance to the inside sales team, monitoring and optimising performance across various metrics.
  • Maintain and develop the sales and customer acquisition funnels for each of our revenue streams, identifying opportunities for continuous improvement.
  • Cultivate a deep understanding of our customer segments, value propositions, and pricing strategies to enhance sales effectiveness.
  • Ensure exceptional lead management, responsiveness, and customer experience across online and offline channels.
  • Collaborate closely with marketing and partnership teams to ensure a consistent and high-quality lead flow.
  • Work collaboratively with compliance and operations teams to maintain regulatory compliance while delivering outstanding customer experiences.

Qualifications and Experience:

  • 7+ years of progressive experience in high velocity sales
  • 3+ years in leading sales or sales development leadership roles.
  • Essential: In-depth knowledge of FX markets is required.
  • Proven track record of delivering on revenue targets and driving sales performance.
  • Strong analytical mindset with an eye for detail and strategic thinking.
  • Inspirational leadership style that motivates and empowers team members to excel.
  • Demonstrated ability to build and nurture high-performing teams, particularly in dispersed environments.
  • Thorough understanding of modern sales techniques and tools, with proficiency in leveraging sales intelligence technology.
  • Experience in high-growth startup environments.

This role will be based at either our Sydney office at The Pier at Dawes Point or our Gold Coast headquarters in Southport. You will be expected to travel to the alternate office for 1 week per month.

Discover the Perks of Joining Us

  • ESOP for All: Eligibility for our Employee Share Option Plan.
  • Me Days: 4 additional days off every year on top of regular entitlements.
  • Hybrid Arrangements: 4 days in office, 1 day WFH
  • Reward & Recognition: Earn 'Hero Dollars' on our HRIS platform for the swag store.
  • Celebrate Together: Half-yearly parties, town halls, and milestone gifts unite us.
  • Pet-Friendly Office: We understand the joy that pets bring
  • Your Voice Matters: We listen, learn, and act based on ENPS surveys.

Why Choose Send?

At Send, we thrive on a flat and inclusive team structure where every member plays a pivotal role in our success. We believe in the power of proactive collaboration, recognising the immense value of fresh perspectives. Our team is committed to fostering diversity, adaptability, and a shared determination to push boundaries and achieve extraordinary growth. Regardless of your background or how you identify, we invite you to be a part of our journey. Join us and contribute to something exceptional

#J-18808-Ljbffr

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