Account Manager
vor 1 Monat
This is an Account Manager role with Streem based in Surry Hills, Australia
Streem is the ANZ market’s leading media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.
-- Streem --
Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More About The Account Manager Role At Streem
The Account Manager role is split between existing customer and team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day account management service.
Responsibilities include (but are not limited to):
- Managing a customer’s day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
- Setting up, customising, and managing a customer’s Streem account, including creation of keyword/Boolean searches
- Building and maintaining strong relationships with clients through serving as their key point of contact
- Train and educate customers on the use of Streem’s platform through virtual and face-to-face meetings
- Collecting feedback from customers and representing their requirements in internal product development meetings
- Proactively identifying important media, key events, and issues to the customer
- Identifying solutions and opportunities to client challenges
- Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items
- Quality control of news content flowing through the platform
- Other duties as determined by Streem from time to time
???? Please consider applying even if you don't meet 100% of what’s outlined ????
Key Responsibilities
- Adoption and Success Management
- Relationship Building
- Customer Query Handling
Key Strengths
- Collaboration
- Written communication
- Service orientation
Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streem not with Hatch.
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