Customer Retention Manager Dach

vor 6 Monaten

Wien, Österreich GoStudent Vollzeit

**The role in a Snapshot**

Are you a dynamic, goal-oriented professional with a passion for transforming the educational landscape? We are seeking a motivated Customer Retention Manager to join our DACH team. In this pivotal role, you will leverage your strategic sales expertise to foster lasting relationships with our valued customers, ensuring they fully experience the transformative power of our cutting-edge educational solutions. If you are driven by results and thrive in a fast-paced, forward-thinking environment, we want you to help us shape the future of education and empower learners everywhere.

We reimagine learning by enabling every student in the world to unlock their full potential through affordable and inspiring lessons from quality tutors chosen to fit their individual needs. To make our mission reality, we are on the lookout for those adventurous and hungry to join our mission

**Location**

Vienna (Austria)

**Your Role in Our Journey**
- Develop and implement persuasive sales pitches to re-engage customers who have stopped their contracts.
- Reactivate churned customers and encourage them to start again with new packages.
- Identify and retain customers at risk of churning, and collect outstanding payments from them.
- Proactively address customer inquiries, resolve issues, and collect feedback to improve our products and services.
- Engage in negotiations to find mutually beneficial solutions that ensure customer satisfaction and meet company objectives.
- Collaborate with team members, share insights and strategies, and foster a supportive work environment.
- Demonstrate alignment with the company's culture and values in all interactions, promoting a positive image of the company.

**Your impact**
- **Goal-Oriented attitude**: possess a strong focus on achieving retention and payment collection goals through strategic sales techniques.
- **Solution-Oriented and Proactive Mindset**: approach challenges with a proactive, problem-solving attitude to find effective solutions for customer issues.
- **Attention to Detail**: proactively resolve customer inquiries, address their needs, and gather feedback to enhance our offerings.
- **Negotiate effectively**: Use effective negotiation skills to secure mutually beneficial outcomes and ensure long-term customer satisfaction.
- **German fluency**: You will be dealing with customers who speak German, therefore, we expect you to be fluent in the language.
- Experience in a** B2C** environment is a plus

**Your way to unlock your full potential**
- **Disrupting Education**:Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
- **Global Dream Team**: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
- **Work, Your Way**: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
- **Office Shenanigans**: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
- **Strength in Unity**: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
- **Growing is LIT**: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
- **Support Around the Clock**: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

**Life at GoStudent**:
Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world's leading tutoring providers and education platforms. We're also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

**Openness Statement**

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to th

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