Customer Support Team Assistant

vor 1 Woche

Wien, Österreich United Nations Vollzeit

This position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS.

**Responsibilities**:
The Customer Support Team Assistant will be responsible for the following duties:

- Respond to moderately complex requests and inquiries by providing basic technical guidance remotely to enable callers to solve problems. As necessary, dispatch unresolved enquiries to ITS colleagues for handling.
- Assist in the preparation of presentation materials using appropriate technology/software.
- Maintain calendar/schedules for ongoing projects; monitor changes and communicate relevant information to appropriate staff inside and outside the immediate work unit.
- Assist in providing software and office equipment support.
- Perform data entry and extraction functions.
- Review, record, distribute and/or process mail and other documents; follow-up on impending actions.
- Update and maintain large distribution lists; monitor, prepare and distribute various materials, reports, where possible using electronic formats; handle arrangement for printing and translation as necessary; coordinate shipment arrangements, courier services, etc.
- Check the call log regularly to follow up on further action taken until satisfactory resolution of each case, bringing to the attention of responsible colleagues any upstanding situations within the established time frame; Communicate and record, review relevant information to appropriate staff inside the work unit.
- Handle incoming long distance and local calls, connecting them to the appropriate Staff/Unit.
- Coordinate, book and backstop AUDIO CONFERENCES through the Austrian Telekom or other providers, and/or coordinate through an audio conference bridge.
- Assist the Customer Support Team in various other related tasks as required.
- Carry out other related duties as assigned by the Chief, ITS, and the Team Leader, Customer Support Team.

Competencies
- Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
High school diploma or equivalent.

Job - Specific Qualification

Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience
A minimum of 3 years of work experience in administrative and office support functions preferably in a large organization is required.

Experience in general office automation software, local area networks and Lotus Notes functionality is required.

Experience within the UN Secretariat, UN Common System or other international organization is desirable

Languages
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Special Notice

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadl

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