Cx Design

vor 2 Monaten

Wien, Österreich Chiesi Farmaceutici Vollzeit

**Date**: 25 Apr 2024
**Department**: Marketing
**Team**: Mktg, Market Access, Bus. Excellence & Med. Affair

**Job Type**: Direct Employee
**Contract Type**: Temporary

**Location**:
Wien, AT

Temporary contract for 1.5 years

Chiesi Pharmaceuticals GmbH is a subsidiary of the international successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in research and development. Our success is based on our most important values: respect, trust, integrity and sustainability.

For this position we are looking for a Customer Experience Specialist with excellent service design skills who actively supports the adpotion of agile ways of working in the organisation. In this role, you will contribute to the development and implementation of our CX vision, CX-Design using methods as personas, customer journey mapping, service blueprinting, design sprints, etc. Another important part of this position is to establish and drive a customer centric culture within our international organization.

Areas of Responsibilities

Promoting the development of an agile and customer-centric culture
Drive innovation processes through Service-Design methods in CX, patient engagement, etc.
Plan and conduct CJ mapping, ideation, prototyping and co-creation workshops on service optimization with
Continuously seeking ways to innovate and improve the customer experience and implementing new technologies and methodologies to enhance CX
Analyse and disseminate Customer Insights to improve the (digital) Customer Experience
Guidance of implementation of digital CX-strategy within CEE region
Managing relationships with vendors and partners involved in CX design & training, customer insights and communication (customer engagement)
Implementation and adaptation of the global experience strategy, with the aim of continuous improvement at local level

Skills, competencies and experience

University degree in Social Sciences, Marketing, Psychology or any related field
Min. Of 3 years of experience in CX, Marketing or related field
Expertise in (digital) service design and CX methods
Project management skills and knowledge of agile methods
**English business fluent, an advantage**: German or any other CEE language
Strong communication, teamwork skills and intercultural empathy
Structured and result-driven approach
Innovative spirit with a passion for implementation of new ideas and driving changes

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