Duty Manager

vor 2 Wochen

Wien, Österreich Zoku Vollzeit

Are you a Jack or Jane of all trades who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading

Facilitating global living and working, Zoku is a new category in the hotel industry: a home-office hybrid - also suitable for long stays - with the services of a hotel and the social buzz of a thriving neighborhood. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

**TELL ME MORE**

As a **Duty Manager** you'll act as a spider in the web, ensuring Zoku’s operations are run smoothly. You coach, train and set our team of Sidekicks (the operational team) up for success. You support our operational team when and where needed, empowering them to be at their best and to provide the quintessential Zoku experience while keeping excellent service standards and facilities on par.

You'll report to our General Manager and work amongst a team of enthusiastic, highly motivated Duty Managers where each individual has their own specialty. We are looking for someone who is either a **Rooms or F&B specialist** and brings operational experience to the table.

**WHAT WILL YOU DO?**
No day looks the same as a **Duty Manager**but here’s a glimpse of what you can expect:
**Be a smooth operator**:You'll be very hands-on and actively support the Sidekicks on the floor, jump in when and where needed and are the contact person for larger resident requests.

**Sidekick Coach**: You'll lead, guide and train the operational team. You'll ensure that Zoku’s values are lived by on the work floor, while always having fun and ensuring excellent service. You'll also create, update, and communicate the working schedules of the team alongside your fellow Duties.

**Trouble Shooter**: In case of issues that arise during your shift, you'll act as the main trouble-shooter and mediate tasks when no one else is available. You'll also be responsible for properly handling safety and security procedures.

**Operational Jack / Jane of all trades**: As part of the Duty Managers team, you'll be responsible for all Rooms Division and F&B matters. As the main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations, making orders and checking the payment handling.

**WHAT’S IN IT FOR YOU?**
- A market conform salary of minimum 2400€, in accordance with experience and know-how.
- A bonus system based on your team's collective goals - paid out twice a year
- Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.
- A cool comfy uniform - no more looking like a log
- A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with.
- The best free staff meals, enjoyed in our rooftop Social Spaces overlooking the city.
- Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
- A full-time position at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

**WE LOVE PEOPLE WHO**
- Bring good vibes to the work floor, are genuinely friendly, approachable, and empathetic.
- Are social butterflies who love to connect with others and get to know new people.
- Have an entrepreneurial spirit and like to discover new things.
- Are multi-tasking pros, handling multiple tasks and responsibilities all whilst keeping a cool head and a warm heart.
- Have an international background - experience in guest relations is a plus.

**A FEW MUST HAVES**
- You have a min. of 1 year experience in a leadership position (Supervisor or Team Lead) and worked with PMS and POS software.
- You have experience in working in an operational hotel or restaurant environment.
- You've led a team of min. 3 people.
- You are fluent in English, German and/or other languages are a plus.
- You are an EU resident or have a valid working permit for Austria.
- You are fully flexible, as there won't be fixed working days / hours, and available full-time.

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