Customer Success Specialist Europe Full-time

vor 3 Wochen

Innsbruck, Österreich Burton Snowboards Vollzeit

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

**The Breakdown**:
Starting as soon as possible we are currently looking for a full-time Customer Success Specialist in Wholesale focusing on the German speaking markets.

**What You Get to Do**:

- Establish and maintain professional one on one relationships with customers and internal partners
- Cover a wide range of B2B customer questions (e.g.: product information, order status, spare part info, warranty, returns, delivery time, availability, prices, marketing, and sales questions)
- For B2B the CSS knows his/her “Focus/Key” Accounts and VAS (Value added service customers) in detail
- For B2B customers, the CSS covers the full order process, from correct customer data in our systems through order entries, deliveries, warranty claims to marketing and credit support
- Adheres to a data driven work plan and structure, focused on hitting quantitative and qualitative KPIs
- Force of proposal for process improvements and efficiency gains where they arise

**What You’ll Bring to the Team**:

- A passion for snowboarding or the outdoors with an in-depth product knowledge
- Basic economic education is a plus
- Previous experience in Sales and/or Customer service is highly regarded
- Excellent written and oral communication skills in German, fluent in English, French, Italian or Spanish is a strong plus
- A positive attitude, focus on details and capability to work independently while maintaining a "team and customer first" mindset
- Well organized, time efficient and multi-tasking ability
- Agile and curious about new technologies, tools, and innovative ways of working

**What We would Love to Offer You**:

- A strategic position at the global market leader in the snowboard lifestyle industry
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- A multinational team, in a modern and pet friendly office, located in the heart of the Alps
- Flexible working hours and work location
- Competitive, rewarding compensation package, depending on your qualifications and experience
- Many other additional benefits including product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.

We look forward to receiving your English CV and cover letter online.

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